Product Manager - Sales & Service Experience

In this role, you will be driving the team for :

• Product Strategy: Support Senior Manager to identify opportunities and prioritize product roadmap, aligning with overall business objectives and key results (OKR). Proactively improve and challenge current internal processes and data accuracy to optimize and scale productivity of our internal users and external customer experiences.
• Project Management: Lead TheFork projects related to revenue impact, process and operational excellence, data ingestion and data quality throughout Discovery, Shaping, Implementation and Change phase. Facilitate cross-functional team coordination among various stakeholders (Sales, Sales Ops, Marketing, Revenue Ops, Customer Support, Ops, other Tribes in Product & Engineering, Data Team…)
• Problem-solving: Understand the problems in the user journeys and propose solutions. Organize workshops with stakeholders to collect business needs. Work closely with engineering teams for implementations by providing clear functional requirements, user stories and backlog priorities.
• Stakeholder communication: Communicate product updates, roadmap changes, and give visibility of status to key stakeholders, including leadership teams, managers and end-users.
• Quality Assurance: Manage testing sessions, monitorings and documentations to ensure quality of the deliveries and data reliability in Salesforce and across systems.
• Change Management: Define and measure product success metrics / KPIs monitoring. Ensure user adoptions and feedback loop. Provide level 3 internal support on Salesforce, its Data integration and Data quality for end users. Develop training materials for Sales Enablement and Knowledge teams for our end-users.
• Benchmark and Vendor: Benchmark tools & solutions and provide technological watch (AI powered-solutions, process automations). Ensure compliance, good practices during new tools procurement and adoption.

Who you are:

• Min. 5 years experience in product management / project management (ideally in a mobile or web environment)
• Experience in a CRM tool (ideally Salesforce Sales / Service Cloud, Pardot) and Data Integration tools ETL, reverse ETL, Data Platform like Snowflake is a plus.
• Fluent English speaking and writing skills and good level in French
• Knowledge of agile projects management, Scrum techniques and the spirit of agile tools (ie. JIRA), project management tools (ie. Notion)
• Proven track record of successfully managing complex projects and cross-functional teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Team player, passionate, open minded with a touch of humor

What we offer you:

• An awesome team (not everybody like our jokes, but we try our best)
• A Permanent contract (that can be useful in life)
• Flexible working environment (2 days home office per week)
• Competitive fixed salary, bonus and equity (yes, equity!)
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams - More than 30 nationalities and 16 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
• Free access to the Calm app
• Health insurance 72% covered by the company
• Life Insurance and Disability at no cost to the employee
• Complementary time off to spend with your loved ones
• Financial benefits in the events of a birth, adoption, pacs, or wedding
• Amazing offices with dining, coffee point on each floor, and leisure area

We believe that we are better together, and at TheFork we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

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