Product Manager - AI Customer Automation

Crane Venture Partners; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A fast-growing tech company is seeking an experienced API Product Manager to define and enhance the Core API that powers connectivity solutions. The ideal candidate has over 6 years in product management with a focus on complex APIs and solid communication skills. This role offers competitive compensation, stock options, and a remote-friendly work environment.

Prestations

Competitive salary

Stock options

Learning and development budget

Home office stipends

Free phone and international data plan

Qualifications

• At least 6 years of product management experience focusing on APIs.
• Experience with operationally intensive industries.
• Obsession with intuitive user experience design.

Responsabilités

• Define the behavior and principles of the Core API.
• Own the product roadmap balancing developer experience and business impact.
• Create documentation for seamless integration.

Connaissances

Product management experience with complex APIs

Intuitive API design

Collaboration with customers

Operational industry background

Clear communication skills

Hands-on, ownership mindset

Description du poste

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 90 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

The Role

Build the API powering the future of connectivity.

The Gigs Core API was built to make selling mobile connectivity as easy as accepting payments via Stripe. We\'ve seen strong traction with our abstraction of the highly fragmented telecom space across providers and markets.

In this role, you\'ll be responsible for deepening that abstraction and expanding the feature set—while maintaining the API’s simplicity, consistency, and usability. You\'ll work closely with customers, our underlying network partners, and internal teams to develop functionality that empowers tech-enabled businesses to create innovative and disruptive connectivity experiences.

Success in this role requires experience designing, delivering, and evangelizing world-class APIs. While telecom expertise isn\'t needed, a background in a similarly complex industry is important.

What you will do

• Define the behavior, constraints, and principles of the Gigs Core (Connectivity) API to solve customer and user needs
• Own the Core API product roadmap, balancing developer experience, business impact, and long-term vision
• Create internal and external documentation and guides for seamless integration and ongoing support
• Increase operational efficiency and compliance for Gigs and our customers by adding self-service, automation, and systems that detect and self-heal problems

What we are looking for

• At least 6 years of product management experience with a focus on complex APIs, platforms, or backend systems
• Obsession with intuitive API and end-user experience design
• Track record of collaborating directly with customers, engineers, and cross-functional stakeholders to drive business outcomes
• Background in operationally intensive industries (e.g. payments, marketplaces, or neobanks)
• Clear, concise communication—both written and verbal
• A hands-on, owner mindset with the grit to ship and scale commercially successful products that developers love

Bonus points if:

• Previous exposure to telecommunications or related infrastructure.
• Experience building 0→1 products or working in fast-growing scale-ups.
• Familiarity with the latest AI trends and applications.

Before You Apply...

The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay.

This role probably isn\'t a fit if:

• You need a lot of structure, or layers of process to do your best work
• You prefer to specialize narrowly and wait for direction rather than taking initiative
• You’re uncomfortable making decisions with imperfect information or wearing multiple hats
• You’re looking for a “big company” setup — we’re still building many things for the first time

But if you’re excited by the idea of building from zero, working with passion, and leaving your mark on something that matters — we’d love to meet you.

Work at Gigs

At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We’re remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.

• Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together.
• Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.