Product Director - International Insurance Client & Advisor Experience (EMEA Focus) - Executive Director - Paris or London

JPMorgan Chase & Co.; Paris; Sur place; EUR 120 000 - 190 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in Paris is seeking a tenured Product Owner to define and build the end-to-end client and advisor experience for international insurance, focusing on EMEA.

You will own product strategy and execution, driving clear roadmaps and efficient technology delivery with a strong emphasis on leveraging AI. The role requires coordinating with Legal, Compliance, Risk, and regional partners, translating needs into prioritized requirements, user stories, and acceptance criteria, and

Qualifications

• 8+ years of product management delivering digital client/advisor platforms.
• Experience building regulated customer journeys in financial services.
• Proven ability to operate across multiple distribution models (direct/agent/licensed and referral/partner handoff).
• Strong roadmap ownership, prioritization, and stakeholder management across regions and functions.
• Working knowledge of AI/ML productization, measurement, and governance.
• Excellent written and verbal communication; able to simplify complex topics and drive decisions.

Responsabilités

• Own the product vision and roadmap for international (EMEA-focused) insurance client and advisor experiences across digital and assisted channels.
• Define and deliver capabilities for both licensed and referral operating models, including journeys, handoffs, and controls.
• Translate regulatory, business, and client needs into prioritized requirements, user stories, and acceptance criteria.
• Partner with Legal, Compliance, Risk, and regional stakeholders to ensure compliant, scalable cross-border solutions.
• Drive adoption of AI-enabled experiences with governance and measurement.
• Lead agile delivery with engineering and design teams; manage backlog, milestones, dependencies, and release readiness.
• Establish KPIs (conversion, referral completion, cycle time, advisor productivity, NPS, quality/compliance outcomes) and use data to iterate and improve.
• Identify opportunities to rationalize platforms, reduce manual work, and improve speed-to-market through reusable services and automation.

Connaissances

Product management

Roadmap ownership

Stakeholder management

AI/ML productization

Communication

Agile delivery

Outils

CRM

APIs

Description du poste

We are seeking a tenured Product Owner to define and build the end-to-end client and advisor experience for international clients purchasing insurance, with a primary focus on EMEA. This role owns product strategy and execution, driving clear roadmaps and efficient technology delivery with a strong emphasis on leveraging AI.

Job responsibilities

• Own the product vision and roadmap for international (EMEA-focused) insurance client and advisor experiences across digital and assisted channels.
• Define and deliver capabilities for both licensed and referral operating models, including journeys, handoffs, and controls.
• Translate regulatory, business, and client needs into prioritized requirements, user stories, and acceptance criteria.
• Partner with Legal, Compliance, Risk, and regional stakeholders to ensure compliant, scalable cross-border solutions.
• Drive adoption of AI-enabled experiences (e.g., advisor copilots, personalized guidance, intelligent routing, next-best-action), with strong governance and measurement.
• Lead agile delivery with engineering and design teams; manage backlog, milestones, dependencies, and release readiness.
• Establish KPIs (conversion, referral completion, cycle time, advisor productivity, NPS, quality/compliance outcomes) and use data to iterate and improve.
• Identify opportunities to rationalize platforms, reduce manual work, and improve speed-to-market through reusable services and automation.

Required qualifications, capabilities, and skills

• 8+ years of product management/ownership experience delivering digital client or advisor-facing platforms.
• Demonstrated experience building regulated customer journeys (financial services, insurance, wealth, or similar).
• Proven ability to operate across multiple distribution models (direct/agent/licensed and referral/partner handoff).
• Strong roadmap ownership, prioritization, and stakeholder management across regions and functions.
• Working knowledge of AI/ML productization (use-case framing, model risk considerations, measurement, and iterative improvement).
• Excellent written and verbal communication; able to simplify complex topics and drive decisions.

Preferred qualifications, capabilities, and skills

• Experience with EMEA insurance distribution, cross-border client onboarding/suitability, and related regulatory considerations.
• Prior work on advisor tooling (CRM, workflow, case management) and client purchase journeys.
• Familiarity with API-first architectures, identity/consent, document workflows, and analytics experimentation.
• EMEA language capability (e.g., French, German, Spanish, Italian, Arabic) is a plus.