Product Director, Customer Lifecycle & Onboarding

Shine Event Staffing

Paris

Hybrid

EUR 140,000 - 190,000

Full time

14 days+

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Job summary

Shine is seeking a Product Director, Customer Lifecycle, to own onboarding, KYC/KYB, and customer data across markets. You will lead PMs, define multi‑quarter plans, and coordinate with Compliance and Banking Operations.

The role sits in Paris/Berlin/Amsterdam/Copenhagen with some remote days, and expands Shine’s fintech platform for four markets. You will shape strategy, drive platform capabilities, and ensure fast, compliant onboarding.

Qualifications

6+ years in product with onboarding, KYC/KYB, or financial crime experience.
Proven track record leading product teams and hiring.
Experience designing review workflows and data models in regulated environments.
Ability to work in a regulated fintech and communicate in English.

Responsibilities

Own the Customer Lifecycle roadmap end to end. Onboarding, identity verification, customer data, ongoing monitoring, Re‑KYC, account closure, AML, fraud and account security.
Lead and develop your product teams. Support and challenge your PMs and engineering leads. Own hiring, performance and growth in the area, fill the open PM seats, and set the bar for outcome‑focused discovery and delivery.
Deliver onboarding on the new platform in every market. Netherlands, Denmark, Germany and then the France migration, including multi‑UBO onboarding, eID and capital deposit. You do this together with Banking Foundation, Strategic Providers & Projects, Banking Operations and Compliance.
Automate the manual work. Automatic onboarding validation, screening escalations, Re‑KYC and account closure. Every case the system clears is a case operations never touches, and a customer who gets an answer the same day.
Build the customer data platform. One place that holds current company and customer facts from registries and user input, with a clear record of where each fact came from. Operators should never type in data an official registry already holds.
Make onboarding embeddable. Define how another Shine product or a partner starts an onboarding, how the regulated journey runs inside their experience, and what status and events they get back.
Track what matters. Onboarding conversion and time from application to open account, share of applications approved without manual review, review queue size and handling time, Re‑KYC completion, time to close an account, data freshness, fraud losses, and the share of monitoring alerts that turn out to be real cases.