Product business partner

AXA Group; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

AXA Group recherche un Product Business Partner pour renforcer les liens entre les entités locales et les équipes produit globales. Le candidat idéal aura une solide connaissance des produits et un excellent sens de la communication pour favoriser l'adoption des solutions AXA. Ce rôle est clé pour assurer une intégration réussie des produits dans le marché français et pour influencer la stratégie produit.

Prestations

Environnement de travail inclusif

Opportunités de développement professionnel

Qualifications

• Expérience dans un environnement organisationnel global complexe.
• Compréhension des processus financiers et de produits de GO.
• Capacité à influencer la stratégie produit.

Responsabilités

• Gérer les relations avec les entités et les produits.
• Assurer l'adoption des produits au sein du marché français.
• Collaborer avec les équipes de développement produit.

Connaissances

Gestion de la relation client

Communication

Collaboration

Stratégie produit

Formation

Formation en IT ou domaine similaire

Description du poste

The Product Business Partner (PBP) supports AXA Group Operations in its ambition to become a truly global service provider by building a bridge between the local Entities and the global Product Teams.

With sound knowledge of the Products and local context of entities in the scope of the French Market, the Product Business Partner can ensure a sense of proximity on the side of the Entities and feedback to the Products.

In French Market, Product Business Partner is the Partnership component of the product in charge of the link between the 22 entities in scope, and the global Network product, and He / she works with the entities in synchronization with the Accounts Managers

He / she will be part of a very dynamic, human size team, and strongly customer-oriented colleagues that cover some other global products (Workplace, Cloud, Distributed, Cyber Defense and Identity).

So, the Product Business Partner for Network is the product representative of Network product family to the French Market entities. Its good customer knowledge of the Network products and the local context of the entities within his / her scope, enables him / her to :

• carry out GO's strategy while ensuring standardization and proper consideration of the entities' contexts
• to articulate the benefit of AXA Group Operations Network products in front of the Entities and help enable accelerated deployments, and proper Network products adoption

He / she is also the point of reference and the disseminator of knowledge on Network products within the entities and the French Market.

About AXA Group Operations

Officially launched in January 2019, AXA Group Operations (AXA GO) aims to help AXA entities around the world empower people to lead better lives.

AXA GO is the technology "heart" of the AXA Group and the driver of its digital transformation. As the AXA "engine", Group Operations is responsible for the day-to-day management of the business, as well as for delivering critical solutions for its future. Bringing together teams with diverse expertise (IT, Data and Emerging Technologies, Security, Finance, Strategic Programs, Purchasing and Sourcing as well as AXA GO BO), we are the ones who advise, guide technology choices and give AXA access to innovations that will contribute to its transformation into a customer-focused "tech-led company". To achieve this, we work in close partnership with AXA entities.

Our ambition is to be the main catalyst of AXA's transformation into a "tech-led company"

AXA Group Operations operates across more than 15 countries and comprises around 7000 staff members.

Job Purpose

Relationship Management

• Ensures a close relationship management with Products and French Market Entities being a preferred partner for both, and focusing on Product adoption topics
• Be able to influence product strategy, opco business issues, and propose product improvement plans
• Collaborate with the product development teams to bring entities’ business requirements and contribute to co-build product roadmap deployment
• To steer and monitor product adoption on French Market entities scope, focusing on mandatory Class 1 and Class 2 products from ideation for new products & major evolution and sunset.
• Build the product adoption plan in synchronization with product teams, Account Managers and entities (including AXA France subsidiaries)
• Steer specific product adoption follow up for AXA France et AXA Partners (Skyline Handover activities to French Market) to support Account Managers in monitoring (Dialogs C level, etc.) on quarterly basis
• Regularly collects customer requirements and feedback to ensure good product integration and continuous improvement
• Provide advisory, consulting and be able also to challenge products and entities on target deployment defined
• In synchronization with Account Managers, manage and follow up entities’ operational product escalations bridged with AXA GO Products and Service Delivery Management teams
• Regularly share product information / updates to Account managers in order that FM can speak from one voice in front of entities

Product lifecycle Management contribution

• Understand AXA GO TDO Strategy, Data and Security Program strategy and how this translates into local entity context
• Get product knowledge from the ideation phase onwards, by ensuring the right product / program governance (go tom and non-go tom) and sharing information in a simple, structured way within the FM and towards entities (Focus GPC pipeline, GPC …)
• Promote also all Global final Products in the Entities, delivering and supporting Product adoption, de-commissioning and refresh where needed
• Facilitate product integration in entity context, participating in the construction of roadmaps, supporting to identify cross product interdependencies
• Support and explain non-functional aspects such as target operating models, service levels and Security / compliance requirements (with the support of the Account Manager when required)

Volume and Financials activities

• PBP works with the Products in synchronization to the account managers to retrieve entities volume trend / hypothesis and actuals, ensuring e a sanity check of the data and clarify accordingly
• Supports Product Team, Finance & Account Manager within the explanation of products recharging items (Volume, allocation keys, direct allocation, licenses….)

Your Profile

Leadership Capabilities

Business and functional skills

• Strong knowledge of specific Product family GO strategy, Tech and Data roadmap, objectives, organization, and policies
• Deep understanding of the AXA GO Product catalogue, focused on a specific Product family
• Where relevant, a good understanding of insurance business needs / challenges of the Opco in the short and long term
• Client focused and service minded with strong business & commercial thinking
• Understanding of local regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations and rules
• Understanding of the Product pricing model
• Strong understanding of GO Operations activities project / program delivery

Interpersonal skills

• Excellent communication skills, with the ability to build trustful relationships at all levels
• Excellent listening and strong communication and presentation skills, an ability to communicate complex technical subjects (IT and business) clearly and meaningfully in a way that facilitates understanding
• Very strong collaboration skills
• Capacity to speak up assertively and put good and bad messages on the table in the interest of the Group operations local legal entity, Group Operations or AXA Group
• Strong team player, including ability to work in multi-cultural team with limited or no hierarchical structures amongst them
• High motivation and ability to work under pressure and autonomously
• Proven capacity to lead the change in a context of transformation to reach a higher level of simplification and efficiency
• Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude
• High level of personal accountability and strong commitment

Strategic Vision

• Effectively communicates the GO vision & goals regarding Product families

Education & Experience

Strong IT background

Experience of working in a complex global Organization

Good understanding of Group Operations Governance

Good understanding of GO financial, project and product processes

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of

respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action :

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity &Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.