Process Operational Manager (f/m) (H/F)

AIRBUS SAS; Toulouse; On-site; EUR 90,000 - 130,000; Full time

Job summary

Airbus SAS in Toulouse is seeking a Process Operational Manager (f/m) to join the Digital Workplace department. You will oversee process quality coordination to ensure compliance, efficiency, and continuous improvement across product teams. The role requires strong project management, experience with Lean/5Why and ITIL, plus advanced English.

French language skills are a plus. Airbus offers professional development and international mobility opportunities in a permanent, on-site position in

Qualifications

• Proven experience in Company Quality referential, Risk Management and Digital.
• Technical expertise in problem-solving methodologies and root cause analysis (PPS, Lean, 5Why).
• Strong Project Management skills (waterfall, Agile Scrum, SAFe and/or Kanban, LBIP) and ITIL framework.
• Supplier management and cost control proficiency (SLA, XLA outcomes).
• Advanced level of English; French knowledge will be an added advantage.

Responsibilities

• Ensure alignment and compliance with Airbus processes and quality standards across product teams.
• Continuously review, define, and improve Digital Workplace processes to maximize efficiency and agility.
• Conduct regular surveillance and quality checks on processes, delivering data-driven, actionable insights and dashboards to stakeholders.
• Act as the “voice of Digital Workplace” toward governance and process boards to build a strong collaborative partnership.
• Upskill operational teams on Quality processes and lead structured problem-solving initiatives.

Skills

Quality referential

Risk Management

Digital

Root cause analysis

PPS

Lean

5Why

Project management

Agile Scrum

SAFe

Kanban

ITIL

Supplier management

Cost control

SLA

XLA outcomes

Job description

Job Description

Airbus Commercial Aircraft is looking for a Process Operational Manager (f/m) to join our Digital Workplace department based in Toulouse, France.

You will be part of a team developing simple, intuitive, and secure workplace tools and services for employees. As part of the Digital Workplace Operational Performance team, you will be involved in operational quality coordination aiming at ensuring process compliance, efficiency, and continuous improvement.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Ensure alignment and compliance with Airbus processes and quality standards across product teams.
• Continuously review, define, and improve Digital Workplace processes to maximize efficiency and agility.
• Conduct regular surveillance and quality checks on processes, delivering data-driven, actionable insights and dashboards to stakeholders.
• Act as the “voice of Digital Workplace” toward governance and process boards to build a strong collaborative partnership.
• Upskill operational teams on Quality processes and lead structured problem-solving initiatives.

Your boarding pass:

• Proven experience in Company Quality referential, Risk Management and Digital.
• Technical expertise in problem-solving methodologies and root cause analysis (PPS, Lean, 5Why).
• Strong Project Management skills (waterfall, Agile Scrum, SAFe and/or Kanban, LBIP) and ITIL framework.
• Supplier management and cost control proficiency (SLA, XLA outcomes).
• Advanced level of English; French knowledge will be an added advantage.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Company: AIRBUS SAS

Employment Type: Permanent

Classe Emploi (France): Classe G13

Experience Level: Professional

Job Family: Quality Assurance

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.