Process Operational Manager (f/m)

3510 AIRBUS SAS; Blagnac; On-site; EUR 70,000 - 100,000; Full time

Job summary

Airbus Commercial Aircraft is seeking a Process Operational Manager in Toulouse to join the Digital Workplace department. You will coordinate operational quality, ensure process compliance across product teams, and drive continuous improvement of workplace tools and services.

The role emphasizes data-driven insights, dashboards for stakeholders, and fostering strong governance with process boards. You will upskill teams on quality processes and apply problem-solving methodologies (Lean, PPS,

Qualifications

• Proven experience in Company Quality referential, Risk Management and Digital.
• Technical expertise in problem-solving methodologies and root cause analysis (PPS, Lean, 5Why).
• Strong Project Management skills (waterfall, Agile Scrum, SAFe and/or Kanban, LBIP) and ITIL framework.
• Supplier management and cost control proficiency (SLA, XLA outcomes).
• Advanced level of English; French knowledge will be an added advantage.

Responsibilities

• Ensure alignment and compliance with Airbus processes and quality standards across product teams.
• Continuously review, define, and improve Digital Workplace processes to maximize efficiency and agility.
• Conduct regular surveillance and quality checks on processes, delivering data-driven, actionable insights and dashboards to stakeholders.
• Act as the voice of Digital Workplace toward governance and process boards to build a strong collaborative partnership.
• Upskill operational teams on Quality processes and lead structured problem-solving initiatives.

Skills

Problem-solving methodologies

Root cause analysis

Project management

Agile Scrum

SAFe

Kanban

ITIL framework

Supplier management

Cost control

English proficiency

French knowledge (advantage)

Job description

Job Description: Airbus Commercial Aircraft is looking for a Process Operational Manager (f/m) to join our Digital Workplace department based in Toulouse, France You will be part of a team developing simple, intuitive, and secure workplace tools and services for employees. As part of the Digital Workplace Operational Performance team, you will be involved in operational quality coordination aiming at ensuring process compliance, efficiency, and continuous improvement.

Your working environment: Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

Financial rewards:

Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

Work / Life Balance:

Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

Wellbeing / Health:

Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

Individual development:

Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Ensure alignment and compliance with Airbus processes and quality standards across product teams.
• Continuously review, define, and improve Digital Workplace processes to maximize efficiency and agility.
• Conduct regular surveillance and quality checks on processes, delivering data-driven, actionable insights and dashboards to stakeholders.
• Act as the voice of Digital Workplace toward governance and process boards to build a strong collaborative partnership.
• Upskill operational teams on Quality processes and lead structured problem-solving initiatives.

Your boarding pass:

• Proven experience in Company Quality referential, Risk Management and Digital.
• Technical expertise in problem-solving methodologies and root cause analysis (PPS, Lean, 5Why).
• Strong Project Management skills (waterfall, Agile Scrum, SAFe and/or Kanban, LBIP) and ITIL framework.
• Supplier management and cost control proficiency (SLA, XLA outcomes).
• Advanced level of English; French knowledge will be an added advantage.

Company: AIRBUS SAS

Employment Type: Permanent

------- Classe Emploi (France): Classe G13

Experience Level: Professional Job Family: Quality Assurance

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world.

The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services.

In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services.

Airbus is also a European leader in defence and security and one of the world's leading space businesses.

In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.