Process Manager – Commercial Team (Sales Operations) Business Information

Coface; Bois-Colombes; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A global business information service provider is seeking a Global Process Manager for their Commercial Team. This position involves optimizing commercial processes, driving operational excellence, and working closely with various stakeholders. The ideal candidate will hold a Master's degree and have over three years of experience in process optimization. Proficiency in both French and English is essential. This role offers chances for international career advancement and unique professional experiences.

Prestations

International career opportunities

Acquisition of knowledge in business information services

Unique professional and human experience

Qualifications

• 3+ years of experience in process optimizations and operational excellence.
• Experience in mapping processes and implementing improvements with efficiency savings.
• Deep knowledge of sales processes.

Responsabilités

• Identify process improvement opportunities with cross-functional leads.
• Drive process initiatives prioritization and selection.
• Facilitate workshops for understanding existing processes.
• Monitor and document process improvements.
• Define KPIs for new process implementations.

Connaissances

Process optimization

Lean management

Interpersonal skills

Project management

Analytical thinking

Effective communication in French and English

Formation

Master’s degree in economics, Business Administration, or IT

Description du poste

Process Manager – Commercial Team (Sales Operations) Business Information

Full‑time

Department: Information Services - 016

At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting‑edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close‑knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners!

As part of the strong development of its Business Information Services, Coface is recruiting a Global Process Manager- Commercial Team Business Information.

Part of Group Commercial Sales Operations team, the Commercial Process Manager focuses on designing and implementing commercial‑centered processes to improve operational performance. He/She drives projects to streamline processes and align with multiple key stakeholders to ensure we are delivering excellence in our commercial operations.

He/She collaborates with functional and local areas of the business to deliver on the readiness, enablement and activation of processes, that enhance and accelerate the benefits/value of commercial operational excellence programs. He/She plays a key role in connecting the commercial view into the process design.

Key responsibilities:

• Work in collaboration with Group Business Information cross‑functional leads to identify process improvement opportunities.
• Drive prioritization and selection of strategically relevant process initiatives.
• Facilitate workshops to understand and map existing processes & identify pain points.
• Monitors, documents and presents process improvements.
• Define the KPIs to monitor new processes implementation and work hand to hand with head of Group BI commercial analytics to ensure proper tracking.
• Participate and/or lead Business Projects work streams as needs necessitate.

Skills & Qualifications:

• Master’s degree in economics, Business Administration, IT or others.
• 3+ years of experience with proven track record in process optimizations, operational excellence, lean management.
• Experience in mapping processes (VSMs) and implementing impactful improvements with efficiency savings. Lean certification would be a plus.
• Deep E2E knowledge of sales processes.
• Superior interpersonal skills to drive cross‑functional collaboration and lead change initiatives.
• Polished written and oral communicator in French and English.
• Creative, innovative, analytical and collaborative.
• Project management and facilitation skills.
• Highly organized, design‑minded and detail‑oriented.

Career Opportunities:

• The opportunity to build your career internationally in a large global company, one of the world leaders in its field.
• Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance.
• An unique professional and human experience, in the expert environment.