Principal Consultant Support Services

NTT Limited; Paris; Hybrid; EUR 110,000 - 170,000; Full time

Job summary

NTT DATA is seeking a Principal Service/Product Design Architect to lead the development of sustainable, scalable service offerings. You will collaborate with Sales, Delivery, Platform and clients to translate requirements into viable designs across a global marketplace.

You will apply design thinking, scaled agile, ITIL and security best practices to deliver end-to-end service solutions, with a hybrid working arrangement and opportunities to influence revenue and client experience.

Qualifications

• Bachelor’s degree or equivalent in IT/CS/Business.
• Experience in IT Operations, Service Architecture or pre-sales consulting.
• Familiar with scaled agile and ITIL frameworks.

Responsibilities

• Designs and develops service offers and capabilities.
• Leads ideation workshops and validates client needs.
• Produces service design blueprints and documentation.
• Ensures designs meet design principles and service levels.
• Collaborates with Sales, Delivery, Platform and clients.

Skills

Extensive IT knowledge

Stakeholder management

Excellent communication

Design thinking

SDLC knowledge

Documentation

Analytical skills

Facilitation

Negotiation

Education

Bachelor’s degree in Information Technology or Computer Science or Business

Scaled Agile (SAFe) beneficial

ITIL beneficial

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Principal Service/Product Design Architect is a highly skilled subject matter expert, responsible for executing the relevant business unit strategy through the development of sustainable, scalable, best practice service offers. This role works with Service Offer Management team to define and scope new services and service capabilities. The Principal Service/Product Design Architect interacts with key stakeholders including Sales, Delivery, Platform and our clients, to ensure that the design of services will meet the real needs of clients across a global marketplace.

Key responsibilities

• Designs and develops paper prototypes for review with clients and stakeholders to ensure scope and definition is feasible and viable.
• Documents Internal Service Definitions for new service offers and service capabilities.
• Facilitates ideation and design workshops to validate needs, and identify solution designs at a process, platform an organization level.
• Coordinates with other architects, designers and subject matter experts responsible for detailed solution designs.
• Ensures that designs meet the common and specific design principles to be applied to a service.
• Leverages best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions.
• Applies core design principles across all new service design and service development.
• Develops workshop collateral to be used as facilitation tools in ideation and design workshops.
• Seeks out opportunities to enhance and innovate our design practices to ensure that our service solutions will optimize potential revenue generation, minimize cost and create the most cost-effective client experience designed to grow client adoption of services portfolio.
• Conceptualizes designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements.
• Analyse pre-sales concepts and influence design decisions to ensure that they are operable, maintainable, scalable and robust through an end-to-end lifecycle.
• Plans design activities in detail, making sure that all relevant aspects and client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organizational changes.
• Responsible for producing and maintaining all design documentation including blueprints and produce a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle.
• Assesses architecture components and validates and verifies technical models to ensure risks are minimized and technical service designs are rolled out within the agreed service levels (SLA’s) and operating levels (OLA’s) and are fit for purpose.

To thrive in this role, you need to have

• Extended knowledge and understanding of IT industry environment and business needs.
• Extended relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
• Extended communication skills (verbal and written) coupled with good questioning skills.
• Extended knowledge of systems and design thinking.
• Extended knowledge and understanding of the full software development lifecycle.
• Extended documentation skills, in particular business requirements.
• Extended analytical and research skills.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Ability to persuade, negotiate and influence key stakeholders.
• Ability to establish and manage processes and practices through collaboration and the understanding of business.

Academic qualifications and certifications

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• Relevant certifications such as Scaled Agile and ITIL are beneficial.

Required experience

• Extended experience working in an Information Technology environment, particularly within IT Operations.
• Extended relevant experience in similar role within a related environment.
• Extended experience in Operations Architecture, Service Architecture, or Pre-sales Consulting role related to outsourced services.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

About NTT DATA (continued)

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, and connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!