Pre Sales Technical Consultant - IT Service Management & SIEM

DXC Technology; Nanterre; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An established industry player is seeking Presales Technical Consultants to join their dynamic Sales & Presales team. In this pivotal role, you will be the storyteller, responsible for crafting end-to-end solutions that align with clients' digital transformation goals. Collaborating with a talented group of professionals, you will engage with clients to understand their needs, develop tailored solutions, and present compelling business cases. This role offers an exciting opportunity to influence the commercial landscape while working with cutting-edge technology in a collaborative environment. Join us to drive impactful change and deliver exceptional value to clients.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Master's degree preferred in relevant fields.

Responsabilités

• Shape opportunities and develop business cases with Sales teams.
• Support clients by validating business needs against proposed solutions.
• Create and deliver technical presentations to clients.

Connaissances

Public Cloud Services

IT Service Management

Sales Solutions Development

Interpersonal Skills

Presentation Skills

Influencing Skills

Client Listening

Formation

Bachelor's degree

Master's degree in business or IT

Outils

ServiceNow

Splunk

IBM QRadar

ArcSight

Description du poste

Job Description:

We are looking for Presales Technical Consultants to join our Europe GIS Sales & Presales team. You will have the opportunity to work with highly skilled and knowledgeable Sales and Presales professionals across the Europe region and help our clients in their digital transformation journey.

The Presales Technical Consultant is the Storyteller and will be responsible for the end-to-end solution including the industry and business approach, implementation methods, use of technology, business and IT processes and will influence the commercial and financial models.

He/she will contribute to deal shaping activities by developing and presenting customized solutions to client, validate solution fit and establishing how solutions effectively contribute to meeting client business case and objectives. He/she will contribute to qualification of opportunities by establishing if DXC solutions give a competitive advantage so that client is likely to buy it, assess solution risks, define mitigation plans and confirm DXC’s ability to deliver.

He/she will be fully responsible for solution development, competitive costing, commercial proposition integration and business case alignment of DXC solutions supporting client business, applications and/or information technology environments.

He/she will work as part of a multi-functional team with the Client, Partners and DXC Sales and Delivery to design solutions that meet the needs of our clients’ Digital strategies and align with DXC business objectives.

Main Responsibilities:

1. Work closely with Sales and Account teams to shape opportunities and develop business case
2. Support Client Partners and Sales Professionals in interactions with established relationships (key decision makers and influencers) to position DXC as sole provider or improve positioning when competitive
3. Position and sell DXC Solutions to account teams, to customers and partner sales teams on demand and via initiatives
4. Evaluate offering capabilities and SME preparedness or timeframe of activation to realize the proposed solution
5. Validate the customer business needs against the proposed solution
6. Support Sales and Client Partners to finalize opportunity validation and substantiate a go/no-go decision to pursue further
7. Ensure competitive position is fed back to offering management, support definition of win themes
8. Understand client business goals and outcomes and aligns company solutions to client’s end to end architectural framework
9. Understand complex business problems and commercial frameworks and how to apply a logical, systematic approach to arrive at an appropriate solution
10. Understand commercial and disruptive technology trends in the client’s market and understand how these interact to constrain and inform a target solution
11. Provide technical solution insights to existing & new clients on DXC’s Solution Themes and Offerings
12. Provide technical assistance and guidance by identifying customers technical and business requirements, prior to designing a solution
13. Consult with offering about capabilities and supporting sales teams, account managers and partners on proposal activities
14. Create and deliver technical & commercials presentations internally and externally
15. Work with Offering Management to feedback on issues with current services and provide input around new market demands
16. Provides industry expertise and client business acumen. Serves as an established subject matter expert on customer architecture, business requirements and company solutions/products.
17. Engages with all levels of management to sell higher level services and solutions to the customer, enabling competitive advantage for them in the marketplace. Identifies best practices and facilitates introduction into company lines of services.
18. Proactively participates in membership and contributions of others to professional community and coaches’ others in area of expertise. Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc. presents at multi-customer technology conferences.
19. Creates and supports sales activities. Able to produces complete proposals for smaller engagements within area of expertise.
20. Lead presales technical/functional support activity to prospective clients and customers and develop and deliver outstanding presentations and demonstrations
21. Influences clients, senior pursuit leaders, sales and sales support organizations, pursuit and enterprise alliance partners
22. Seen as a coach and mentor to team members.

Requirements:

1. Bachelor's degree or equivalent combination of education and experience
2. Master's degree in business, computer science, information technology or related field preferred
3. Relevant experience working with the technology industry, specifically handling significantly sized accounts
4. Experience working with solution/product portfolios
5. Capable in leading the development of winning sales solutions and proposals
6. Skills and experience and recognized accreditation in one or more Public Cloud Services (certifications needed)
7. Strong skills and experience in positioning and selling of Public Cloud Project- and Professional Services Solutions as well as Managed Services Solutions
8. Listening to client and articulate back for solutioning
9. Strong interpersonal and presentation skills for interacting with team members and prospective clients up to the board level
10. Ability to work and lead in a team environment
11. Capable to articulate and present the business value of company solutions with a firm understanding of company strategies and products relative to company's major competitors
12. First class influencing skills, able to quickly become a thought leader and trusted advisor
13. Outstanding communication including written, diagrammatic and oral and able to reduce complex ideas to simple terms and express these to both a non-technical and technical audience

Skills in area of expertise:

We seek candidates with a solid understanding in IT Service Management and SIEM Services including Modernization and Transformation experience who like to work with account teams, clients and partners, with a passion for transformation and customer success.

1. Strong understanding of ITSM frameworks (e.g., ITIL), SIEM and experience with ITSM tools
2. Familiarity with popular ITSM tools like ServiceNow and SIEM solutions like Splunk, IBM QRadar, and ArcSight.
3. Knowledge of IT infrastructure, networking, cybersecurity principles, and compliance standards
4. Ability to design and architect scalable, secure, and reliable cloud solutions that meet customer requirements
5. Skills in creating and presenting demos and proof of concepts (POCs) to showcase the capabilities of your solutions
6. Minimum of 7 years of presales experience and technical knowledge in area of expertise