Pre-Sales Engineer

Zappix; Sales; Sur place; EUR 78 000 - 104 000; Plein temps

Avantages offerts par ce poste

Stock options

Bonus

Full medical insurance

401K

Résumé du poste

Zappix in Burlington, MA is seeking a skilled Pre-Sales Engineer to support the sales team, analyze business needs, and translate them into technical specifications and SOWs. You will demonstrate products to customers and help shape proposals.

The role emphasizes collaboration, strong communication, and a solid technical foundation to drive enterprise engagements. This is a full-time position based in Burlington, MA with competitive compensation and benefits.

Qualifications

• 2+ years of experience as a Pre-Sales Engineer / Technical Business Analyst.
• Proven track record supporting the sales of enterprise solutions.
• Solid technical background with an understanding of software and web technologies.
• Excellent communication skills with the ability to collaborate with cross-functional teams.

Responsabilités

• Work closely with the sales team during sales processes and elicit, analyze, and document business requirements.
• Develop and deliver product demonstrations showing the key functional aspects of Zappix services.
• Create user stories, use cases, and process flows to articulate requirements and solution designs.
• Ensure requirements are understood and approved by all stakeholders.
• Write technical specifications after a sale and manage requirement traceability and changes.
• Provide clear responses for RFPs and contribute technical solutions to proposals.
• Stay up to date with industry trends and best practices in business analysis and software development.

Connaissances

Pre-Sales Engineer

Technical Business Analyst

Software & Web Technologies

Communication Skills

Presentation Skills

Documentation Skills

Team Collaboration

Independent & Team Player

US Work Authorization

Description du poste

Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing an AI-powered digital Engagement Platform to the market.

Zappix is a privately held software company offering cloud-based technology that transforms the Customer Care Experience. Our On-Demand technology transforms customer interactions through Digital Outreach, Digital Self-Service, and Agent-Assist.

The company utilizes cutting-edge cloud-based technology, including AI, Robotic Process Automation (RPA), IVA and bots, Actionable Analytics and reports leveraging Big Data, and more.

Zappix is seeking a highly skilled and detail-oriented Pre-Sales Engineer to join our team. As the Pre-Sales Engineer, you will support the sales team during sales processes, collaborate with various stakeholders (customers and internal) to gather and analyze business requirements, translate them into technical specifications and statements of work (SOW), and facilitate the successful demos of Zappix portfolio solutions.

We’re looking for someone who is technically savvy and commercially orientated, with good communication skills, both verbal and written.

Responsibilities, Qualifications and Other Requirements

• Work closely with the sales team during sales processes
  • Partner with sales and prospects' teams to help elicit, analyze, and document business requirements and facilitate translation into technical requirements and statements of work.
  • Develop and deliver product demonstrations that present the key functional aspects of Zappix services, based on the potential needs of the prospects and their customers.
  • Create user stories, use cases, process flows, and other relevant documentation to articulate requirements and solution designs clearly.
  • Ensure that requirements are understood and approved by all stakeholders.
• Work with the professional teams after a sale
  • Writing technical specifications based on the business agreement.
  • Manage requirement traceability and changes throughout the project lifecycle.
• Provide clear and accurate responses for RFPs and/or contribute technical solutions directly to proposals
• Stay up to date with industry trends, emerging technologies, and best practices related to business analysis and software development
• 2+ years of experience as a Pre-Sales Engineer / Technical Business Analyst.
• Proven track record supporting the sales of enterprise solutions.
• Ability to creatively explain and present complex concepts in an easy-to-understand manner.
• Solid technical background with an understanding of software and web technologies.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders at various levels of the organization.
• Excellent presentation and creativity skills
• Strong documentation skills with the ability to create clear, concise, and comprehensive technical specifications and other relevant documentation.
• Strong capability to work effectively both independently and as a team player in a fast-paced, cross-cultural start-up environment.
• Authorized to work in the US.
• The position is located in Burlington, MA.
• Full-time
• Competitive Salary, Bonus, and Stock options
• Full medical insurance
• 401K

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.

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