Practice Manager at Pinnacle Animal Hospital

Heartland Veterinary Partners LLC; Grand Est; Sur place; USD 55 000 - 60 000; Plein temps

Résumé du poste

An established industry player in veterinary care is seeking a dynamic Practice Manager to lead operations at a full-service animal hospital. This role involves managing essential business functions, ensuring high client satisfaction, and driving revenue growth. The ideal candidate will possess strong leadership skills, business acumen, and a passion for delivering exceptional patient care. With a focus on team development and operational efficiency, this position offers a unique opportunity to make a significant impact in the community while fostering a positive work environment. Join a team dedicated to compassionate care for pets and their people.

Prestations

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentives

Career development opportunities

Employee Assistance Program

DVM Referral Program

Qualifications

• Full-time, on-site availability including weekends.
• Knowledge of OSHA safety practices and PPE use.

Responsabilités

• Managing financial performance and driving revenue growth.
• Overseeing practice expenses, inventory, and pricing strategies.
• Staff recruitment, development, and performance management.

Connaissances

Business Acumen

Client Service

Organizing and Planning

Learning and Self-Development

Motivating and Inspiring

Investigating, Analyzing, and Evaluating

Solving and Improving

Managing Complexity and Ambiguity

Change Management

Developing and Coaching

Cooperation and Collaboration

Formation

High school diploma or equivalent

Additional degrees or certifications

Outils

MS Office

Description du poste

Practice:

Pinnacle Animal Hospital is a full-service companion animal hospital serving Asheville, Arden, Fletcher, and the surrounding areas.

Founded in 2012 with the tagline 'Compassionate Care for Pets and Their People', our hospital was designed to be more than just another 'regular' animal hospital. We have proudly provided industry-leading care to dogs, cats, hamsters, guinea pigs, reptiles, and other furry/scaly creatures for over a decade.

More about the Role:

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in the veterinary practice and supports the practice teams. The Practice Manager works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and effective team management. Responsibilities include ensuring profitability, business growth, and practice legacy protection, with focus areas in Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people leader, possess business acumen, and enjoy leading and developing teams to deliver high-quality patient care and exceptional client service.

Core Competencies:

• Business Acumen: Understanding of business operations, revenue generation, and strategic decision impacts.
• Client Service: Supporting clients effectively to ensure high satisfaction, keeping patients and clients at the center of all activities.
• Organizing and Planning: Setting priorities, structuring work, and establishing clear goals and timeframes.
• Learning and Self-Development: Continuously enhancing knowledge and skills, seeking feedback, and adopting new methods.
• Motivating and Inspiring: Leading teams to achieve goals, fostering engagement, and creating a positive culture.
• Investigating, Analyzing, and Evaluating: Reviewing performance data and making informed decisions for improvement.
• Solving and Improving: Creative problem-solving, navigating conflicts, and demonstrating resilience.
• Managing Complexity and Ambiguity: Remaining calm and adaptable in unfamiliar or uncertain situations.
• Change Management: Leading change initiatives and supporting team adaptation.
• Developing and Coaching: Building team capabilities through coaching, feedback, and development plans.
• Cooperation and Collaboration: Building relationships with stakeholders and leveraging partnerships for success.

Essential Responsibilities:

• Managing financial performance and driving revenue growth.
• Overseeing practice expenses, inventory, and pricing strategies.
• Participating in budget planning and performance analysis.
• Ensuring operational efficiency, compliance, and safety standards.
• Managing staff scheduling, payroll, accounts payable, and vendor relationships.
• Maintaining medical records and ensuring regulatory compliance.
• Engaging with clients to improve satisfaction and resolve issues.
• Collaborating on marketing strategies and community engagement.
• Staff recruitment, development, and performance management.
• Partnering with HR and leadership to manage employee relations and training.
• Supporting practice operations directly when needed, including client interaction or technical support.

Requirements/Qualifications:

• Full-time, on-site availability, including weekends as needed.
• High school diploma or equivalent; additional degrees or certifications are a plus.
• Ability to lift patients and equipment up to 25 pounds; with assistance for heavier loads.
• Knowledge of OSHA safety practices and PPE use.
• Proficiency in MS Office and office technology.
• Basic math skills, including medication dosage calculations.
• Strong communication and client service skills.

Benefits Offered:

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits
• Bonus incentives
• Career and professional development opportunities
• Employee Assistance Program
• DVM Referral Program

Pay Range: USD $55,000.00 - USD $60,000.00 annually.