POMELLATO Concession Manager

Pomellato Paris SA; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Join a dynamic team at Pomellato as a Concession Manager in Paris, where you'll lead sales teams to achieve targets and deliver exceptional customer experiences. This role offers an opportunity to grow in a luxury retail environment, emphasizing talent development and diversity. Your leadership skills and passion for customer service will drive the boutique's success.

Prestations

Talent development and internal mobility

Diverse workplace environment

Qualifications

• Strong experience in customer service focused environment.
• Knowledge of French and English is mandatory; another language is a plus.
• Demonstrated interpersonal sensitivity and a positive team leader.

Responsabilités

• Managing the boutique to achieve sales objectives.
• Coaching sales teams for exceptional customer service.
• Cultivating relationships with clients and ensuring satisfaction.

Connaissances

Communication skills

Negotiation

Customer orientation

Description du poste

We are currently looking for a Concession Manager for our Corner Pomellato located in Gallerie La Fayette, Paris. She / he will be responsible for the achievement of the sales objectives and will build and coach highly motivated sales teams in order to deliver exceptional service to the customers.

Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients

Concur to the definition of action plans related to the mystery shopping results and ensure their implementation

Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver an unique shopping experience

Resolve client concerns / disputes / complains while assuring the client satisfaction is pursued

Ensure the ethical behavior of the store team and integrity towards the client

Ensure the participation of the store teams to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)

Partner with sales trainers in all trainings implementation plans and follow up

Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events

Constantly cultivate relationships with clients, in store and outside the store

Implement client database activities, as per marketing guidelines

Be responsible for the good maintenance, appearance and safe environment of the corner highlighting maintenance issues according to guidelines

Be responsible for the good functioning of the store in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines

Ensure that the sales teams’ grooming is always up to standards

Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s

Supervise After Sales Service activities and requests

Ensure a strong knowledge of the relevant market : competitions, events, products and pricing

Related to their environment (city / street / mall / dept store) guarantee profound knowledge on brand locations, events and marketing activities

Who you are

Strong experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury

Communication skills and Interpersonal sensitivity

Negotiation and Customer orientation

Integrity and Entrepreneurial approach

Positive attitude, enthusiastic and team leader; well-integrated in the social environment in order to develop and maintain effective relationships

networking

Knowledge of French and English is mandatory, another language would be considered a plus

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2024-10-15

Schedule

Full time

Organization