PNE Customer Excellence Sr. Digital Lead

Mars; Haguenau; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An established industry player seeks a Senior Digital Lead to drive Customer Excellence in Europe. This pivotal role combines strategy, technology, and innovation to shape the digital landscape and enhance customer experience. You will lead the digital roadmap, foster collaboration across teams, and optimize digital operations. Join a purpose-driven company that values diversity and offers best-in-class learning opportunities. If you're passionate about digital transformation and want to make a significant impact, this role is for you!

Prestations

Best-in-class learning and development support

Access to in-house Mars University

Industry competitive salary

Company bonus

Qualifications

• Expertise in digital strategy and customer experience is essential.
• Strong leadership skills to drive collaboration and innovation.

Responsabilités

• Define and align the Customer Excellence Digital Strategy with business objectives.
• Drive business value by leveraging digital solutions for customer experience.

Connaissances

Leadership

Digital Strategy

Customer Experience

Collaboration

Innovation

Change Management

Formation

Bachelor's Degree

Master's Degree

Description du poste

Job Description:

What are we looking for?

Pet Nutrition's objective is to become a digital-first organization. To support the global ambition and regional needs, a senior digital lead is needed to drive Europe's Customer Excellence digital agenda.

This pivotal role is at the intersection of strategy, technology, and innovation that defines, aligns, and oversees the delivery of end-to-end Customer Excellence digital strategy, including business-as-Usual and Transformational objectives. This role also shapes the future of our digital landscape to deliver maximum impact at scale.

What will be your key responsibilities?

1. Leadership & Collaboration
   • Define and align the Customer Excellence Digital Strategy with key business and digital leaders, ensuring it supports overarching business objectives.
   • Drive business value by proactively identifying challenges and opportunities, leveraging digital solutions to enhance customer experience and efficiency.
   • Build and nurture strong relationships with internal teams, external partners, and key stakeholders to support Pet Nutrition Europe’s strategic goals.
   • Foster a culture of collaboration and innovation across local, regional, and third-party teams, driving engagement and ensuring successful project outcomes.
2. Expertise & Innovation
   • Serve as the go-to expert for Customer Excellence Digital solutions, providing deep functional expertise and industry insights.
   • Continuously identify improvement areas and introduce innovative ideas by leveraging both internal best practices and external trends.
   • Provide strategic guidance on adoption and change management, working closely with the CM Growth Lead to drive seamless transitions.
   • Bring thought leadership by sharing external perspectives, hosting community calls on emerging tech, and acting as a digital ambassador for the Customer Excellence Digital agenda.
3. Roadmap & Execution
   • Prioritize and align the customer excellence Digital roadmap across regional and global teams.
   • Work with the PNE Digital Delivery team to ensure successful roadmap execution.
4. Digital Operations & Optimization
   • Oversee the regional Customer Excellence digital ecosystem, ensuring effective support, governance, and continuous improvement.
   • Simplify and optimize the digital solutions landscape to enhance adoption, while maintaining alignment with the regional functional strategy.
   • Manage service escalations and lead crisis resolution, ensuring minimal disruption and swift problem-solving for digital solutions.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.