PMS Replacement Project Manager

AccorCorpo; Issy-les-Moulineaux; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading hospitality company in Issy-les-Moulineaux is seeking an Operations Champion to drive engagement in a cloud-based PMS rollout. The ideal candidate will have extensive hotel Operations experience, strong problem-solving skills, and excellent communication abilities. This role offers remote work options and a dynamic, multicultural environment, focusing on making a significant impact on the guest experience.

Prestations

Flexible remote work options

Health insurance

Meal vouchers

Continuous training and improvement opportunities

Qualifications

• Proven track record in hotel Operations and Change projects.
• Fluent English speaker; another language preferred based on location.
• Familiarity with hotel technology and applications.

Responsabilités

• Analyze change requests impacting hotel Operations.
• Participate in deployment of success measurement practices.
• Collaborate with project areas to provide risk input.

Connaissances

Hotel Operations experience

Change project management

Problem solving

Excellent communication skills

Customer care skills

Team collaboration

Outils

OPERA Cloud

FOLS

Description du poste

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists, bring together the best of hospitality with the best of tech and digital to provide personalized, memorable and sustainable experiences. We connect our 5500 hotels with 100 million clients in 110 countries and design digital products and services for customers and hotel teams.

This is a dynamic environment at the heart of an incredible playground for technological transition. Here your scope will know no boundaries; join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: Accor is a global leader in hospitality and is pushing boundaries with our technologies and digital strategies. A program to rollout a cloud-based PMS at pace and scale has been initiated to ensure operational efficiency, streamline processes, and enable exceptional guest experiences while keeping hospitality at the heart of our business.

We are seeking passionate, dynamic, self-starter team members who will be known as Operations Champions to represent the program and organization. Champions will work with the program team to drive engagement, measure adoption, address challenges, enable change, align processes, validate designs, and influence positive participation across the company.

Key Responsibilities

• Protect Operations interests; ensure any change requests impacting hotel Operations are analyzed, with impacts and risks evaluated appropriately.
• Follow the principal SOP and adjustments required due to a system change.
• Participate in deployment of success measurement practices. Contribute to survey designs, deployment, evaluation, and response to content and feedback.
• Perform follow-up interviews and site visits; document and debrief outputs; engage and track until issues are resolved.
• Collaborate with all project areas to ensure awareness, provide risk input, and act as the Operations voice.
• Attend and learn the entire installation process; be 100% familiar with every step of the hotel’s Change Management journey.
• Attend OPERA Cloud to an operational proficiency level at the front desk of a hotel.
• Attend rollout meetings as the Operations process subject matter expert to assist deployment engineers and participants with Accor knowledge on processes and hotel Operations adjustments; support hotels at every step of deployment.
• Assist Change Management Team in creating and executing engaging content to motivate program participation.
• Assist Oracle in reviewing and evaluating fit-for-purpose training to help participants maximize learning and achieve targets.
• Provide regular updates to program streams and offer relevant feedback as necessary.
• Travel extensively as needed to support hotels during cutover.

Qualifications

• Highly experienced in hotel Operations.
• Proven track record in Change projects in hotel Operations.
• Experience in problem solving and challenge mitigation.
• Excellent written and verbal communication skills; fluent English is essential, plus another local language depending on location.
• Subject matter expert in at least one core discipline of hotel management (front office, revenue management, finance and accounts receivables, F&B, housekeeping, guest services, HR and training).
• Experience with OPERA Cloud or OPERA V5 is preferable.
• Experience with FOLS is ideal but not necessary.
• Familiarity with hotel technology and applications is essential.
• Strong customer care skills; ability to manage multiple workstreams and challenges simultaneously.
• Ability to work effectively in a team and collaborate with diverse cross-functional teams.
• Enthusiastic about program values and goals with a desire to make a positive impact at Accor.

Additional Information

• Remote work in France and flexible options: work from home, offices, or hotels.
• Every Wednesday afternoon dedicated to deep work and personal development.
• Multicultural and English-speaking environment.
• Continuous improvement and training: hackathons, technology partnerships, talent management and Digitech Academy & certifications.
• Accor Heartist and Good programs, Employee Social Committee (CSE), Sustainable Mobility Package, meal vouchers, and health insurance with coverage for dependents.
• Attractive working conditions with collaborative spaces, restaurants, and recreational areas.

Recruitment is all about people. If this mission appeals to you, apply and we will offer you: a meeting with our recruitment team, an interview with the team manager, possible assessments, a final interview with Human Resources, and personalized feedback.

Remote work: Employment Type — Full-time