People Ops & Workplace Experience Pro – France (Hybrid)

Airwallex; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Airwallex is seeking a People Operations & Workplace Experience partner for our Paris/Berlin/Barcelona office. You will ensure core HR operations run smoothly for the EMEA team while helping shape an engaging in-office culture during rapid growth.

This hybrid role based in Paris focuses on onboarding/offboarding, payroll inputs, benefits, and day-to-day operations, with opportunities to automate processes and scale people operations across the region.

Qualifications

• Foundational Generalist experience in People Operations / HR in a high-growth, fast-paced environment.
• Passion for culture and team building; culture champion in a growing organization.
• Strong working knowledge of local HR practices, particularly benefits and compliance.
• Hands-on, detail-oriented operator comfortable owning admin-heavy workflows.
• Experience supporting payroll processes (incl. variable comp like commissions/bonuses).
• Confident managing ambiguity and building processes from scratch.

Responsibilities

• Own onboarding and offboarding end-to-end, ensuring a seamless employee experience.
• Serve as the primary POC for HR inquiries; manage ticketing system with timely, high-quality responses.
• Maintain accurate HRIS and payroll data (incl. EOR), run audits, and manage data changes.
• Support payroll processes, including commissions and bonuses by auditing inputs and resolving discrepancies.
• Administer benefits programs and support ongoing rollout; ensure compliance with regulations for the markets you support.
• Oversee day-to-day office operations (supplies, vendors, access, equipment, upkeep).
• Act as a front-of-house presence: greet visitors, manage deliveries, coordinate with building management.
• Support and execute employee engagement initiatives (events, monthly celebrations, quarterly offsites).
• Help build and scale a strong in-office culture as the office grows.
• Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI.
• Gather employee feedback and translate it into action.

Skills

Slack

Zoom

Lattice

Atlassian Jira/Confluence

Google Workspace

Tools

BambooHR

Deel

HRIS / payroll platforms

Job description

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

How you'll make impact

You’ll keep core People Operations running smoothly for Airwallex’s France team while helping build a strong, engaging in-office experience during a period of rapid EMEA growth. You’ll own high-volume, detail-oriented workflows across onboarding, offboarding, payroll inputs, benefits, HRIS data and employee support, while identifying opportunities to improve, document and automate how we work. You’ll also oversee day-to-day workplace operations and help deliver engagement initiatives that bring people together and strengthen our culture.

• Own onboarding and offboarding end to end, ensuring a seamless employee experience.

• Serve as the primary point of contact for HR enquiries and manage the ticketing system with timely, high-quality responses.

• Maintain accurate HRIS and payroll data, including EOR data, run audits and manage data changes.

• Support payroll processes, including commissions and bonuses, by auditing inputs and resolving discrepancies.

• Administer benefits programmes and support their rollout, ensuring compliance with relevant regulations in the markets you support.

• Oversee day-to-day office operations, including supplies, vendors, access, equipment and general upkeep.

• Act as a front-of-house presence by greeting visitors, managing deliveries and coordinating with building management.

• Support and deliver employee engagement initiatives, including events, monthly celebrations and quarterly offsites.

• Help build and scale a strong in-office culture as the office grows.

• Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI adoption.

• Gather employee feedback through surveys, onboarding check-ins and day-to-day interactions, then translate it into action.

You’ll work from our Paris office four days a week.

What we're looking for

Essentials

• Foundational generalist experience in People Operations or HR in a high-growth, fast-paced environment.

• A passion for culture and team building, with energy for bringing people together and acting as a culture champion in a growing organisation.

• Strong working knowledge of local HR practices, particularly benefits and compliance.

• A hands-on, detail-oriented approach, with confidence owning admin-heavy workflows.

• Experience supporting payroll processes, including variable compensation such as commissions and bonuses.

• Fluency in English and French.

• Confidence managing ambiguity and building processes from scratch.

Preferred

• Proficiency with a startup technology stack, such as Slack, Zoom, Lattice, Atlassian Jira and Confluence, and Google Workspace.

• Familiarity with HRIS, EOR or payroll platforms such as BambooHR or Deel.

• Exposure to workplace experience or office operations in a hybrid environment.

You'll thrive here if

• You're comfortable owning the roadmap yourself.

• You like defining your own space rather than staying in one narrow lane.

• You're energized by change. Your grow happens in steps, not a straight line, and priorities shift as you learn.

• You're comfortable making decisions with incomplete information and moving quickly anyway.

• You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.

• You value in-person collaboration and are happy being in the office three days a week.

• You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders.

• You connect dots across functions and hold the big picture without losing grip on the details.

Learn more about your team

People and Talent is where the people infrastructure of a genuinely global company gets built. Our company is growing fast across multiple regions, hiring in highly competitive markets, while many of the systems and programs themselves are still being designed. That means the job is not to run established processes well — it is to define what great looks like for a global fintech at this stage of growth, and then build it.

This is a team for the ambitious who want the resources and scope of a scaled business combined with the creative latitude of one still being shaped. If you want to influence how a truly global company hires, grows, and builds a talent dense organization, this is where people work becomes company-building work.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.