Payment Analyst

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

About the role ️

We are looking for a Payment Analyst as part of the finance team and reporting to the Head of Payments. You will manage and support the global accounting organisation at Vestiaire Collective.

This is a full-time, permanent role based out of our Paris office.

What you will do

• You will run daily Operations Activity:
• Be the first point of contact regarding payment operation topics.
• Follow up on any payment issue via our ticketing tool, Zendesk.
• You will also communicate with our payment partners and internal stakeholders.
• You will process customer refunds.
• You will work closely with our product and tech teams with processing of incidents.
• You will run weekly Manual Payout Reporting.
• You will act as a Bug reporter upon analysing some trends in the ticketing and order validation systems.
• You will also handle ad-hoc tasks such as mass refunds, manual checks and other business-based requirements.

Who you are

• Ideally you have relevant experience in the field of payment operations.
• You have advanced knowledge in Microsoft Excel.
• You have experience in working in a dynamic and fast-paced environment.
• You are data-driven, analytical, result-oriented and you focus on solutions rather than problems and troubleshooting skills.
• A team player, you display integrity, humility and responsibility, with excellent interpersonal skills.
• Ability to empathise and collaborate with stakeholders across functions and at all levels of experience.
• You speak and write fluently in English; French would be a plus.

What we offer

A meaningful job with an impact on the way people consume fashion and promote sustainability.

The opportunity to do career-defining work in a fast-growing French-born scale-up.

The possibility to work as part of a globally diverse team with more than 50 nationalities.

Two days to help Project - reinforcing your activist journey and volunteer for an association.

Significant investment in your learning and growth.

Competitive compensation and benefits package.

As a full member of our entrepreneurial project, you will be eligible to free shares.

Surveys show that women and members of underrepresented communities only apply for a job if they meet 100% of the required conditions. Does this sound like you? If so, Vestiaire Collective encourages you to reconsider your application. We look forward to receiving your application!

Vestiaire Collective is an equal opportunities employer.