Part-Time Service Teller

RCBC; Lille; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

A leading bank seeks a Teller and Service Assistant to manage transactions and provide excellent customer service. The role is ideal for college students, particularly those studying business or related fields. Candidates will handle administrative tasks and engage with clients, contributing to the bank's operations while gaining valuable experience. A minimum of 40 hours per month is expected.

Qualifications

• College student preferably in 1st to 3rd year.
• Business or service industry-oriented course is an advantage.

Responsabilités

• Handles Teller functions and processes transactions.
• Ensures customer service meets business center standards.
• Supports process improvement and technology implementation.

Connaissances

Customer Service

Attention to Detail

Formation

Enrolled in a 4-year course

Description du poste

Job Summary

• Performs Teller and New Accounts related functions.
• May be assigned to different branches within the area wherein support for additional Service Assistants are needed.
• Performs assigned functions in accordance with the Bank’s Operations Manual (OM), Branch Circulars, Internal Policies and Procedures, and rules from external regulatory bodies (BSP/AMLC, etc..).
• Ensures proper processing of transactions to avoid possible losses/penalties.
• Keeps abreast of updates on the Bank and BSP policies as stipulated in the Money Laundering and Terrorist Financing Prevention Program (MLPP), Branch Circulars, required seminars/programs and adheres to said policies.
• Handles additional responsibilities if assigned to standalone Business Centers as stated in Bank Policies and/or the branch’s Operations Manual.
  
  

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.
  
  

What will make you successful?

• Enrolled in a 4-year course/College student.
• Preferably enrolled in their 1st Year to 3rd Year level.
• Taking up a business or service industry oriented course will be an advantage.
• Able to work a minimum of 40 hours and maximum of 80 hours per month.