Paris & London IT Site Support Specialist

Ropes & Gray LLP.; Paris; On-site; EUR 35,000 - 50,000; Full time

Job summary

Ropes & Gray LLP. seeks an IT Site Support Specialist based in Paris to provide technical support and assistance to end-users at both the Paris and London offices. This role involves troubleshooting complex hardware and software issues, ensuring smooth IT operations, and onboarding new users.

The ideal candidate should have at least 2 years of IT support experience, be fluent in French and English, and possess strong customer service and problem-solving skills. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Fluent in reading, speaking, and writing French and English.
• Minimum of 2 years of experience in IT support or a similar role.
• Strong knowledge of computer hardware, software, and operating systems.

Responsibilities

• Provide user-focused technical support to Paris and London offices.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Onboard new users and ensure a seamless IT experience.

Skills

Fluent in French

Fluent in English

IT Support Experience

Customer Service Skills

Problem-Solving Skills

Education

Associate degree in information technology or related field

Tools

Computer Hardware

Operating Systems

Job description

Ropes & Gray LLP. seeks an IT Site Support Specialist based in Paris to provide technical support and assistance to end-users at both the Paris and London offices. This role involves troubleshooting complex hardware and software issues, ensuring smooth IT operations, and onboarding new users.

The ideal candidate should have at least 2 years of IT support experience, be fluent in French and English, and possess strong customer service and problem-solving skills. This position offers a dynamic work environment with opportunities for professional growth.