Oracle Fusion Order to Cash (O2C)/SCM

Avensys Consulting UK; France; Presencial; EUR 40 000 - 70 000; Tempo parcial

Resumo da oferta

A leading consulting firm in France is seeking a professional with expertise in Oracle Fusion (Order to Cash or SCM) for a contract position. The role involves engaging with business partners, providing excellent customer service, and troubleshooting incidents effectively. Candidates must have full life cycle implementation experience of Oracle Fusion Cloud and should thrive in a collaborative and knowledge-sharing environment. Proficiency in French is essential for this position.

Qualificações

• Must have experience in Full Life Cycle Implementation of Oracle Fusion Cloud.
• Strong customer service and resolution skills required.
• Ability to engage with business partners for requirement gathering.

Responsabilidades

• Engage business partners to gather requirements for Oracle Fusion Cloud.
• Provide customer service support and troubleshoot incidents.
• Consult with management on critical customer situations.

Conhecimentos

Full Life Cycle Implementation of Oracle Fusion Cloud

Customer Service Support

Troubleshooting and Resolution

Knowledge Transfer

Collaborative Team Culture

Descrição da oferta de emprego

Role: Oracle Fusion (Order to Cash or SCM)

Location: France

Job Type: Contract

French Language

Must Have: Full Life Cycle Implementation of Oracle Fusion Cloud

• Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion Cloud modules like Order to Cash or SCM
• Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
• Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation/review of Knowledge Articles.
• Stay up to date on any Oracle Fusion Cloud advancements, recommending best practices and continuous improvements.
• Contribute to a collaborative, knowledge-sharing team culture.