Operations Manager Partner BtoB

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Your fitness level

Your training goal for your first 6 months

The equipment we provide

Your warm up plan

Contact Information

About us

Become part of EGYM Wellpass!

EGYM Wellpass offers a sport and well-being subscription for employees, providing access to 4000 partner infrastructures throughout France and Belgium. It enables users to participate in activities like tennis, boxing, indoor soccer, yoga, fitness, climbing, golf, or more unique sports such as axe throwing or surfing in Paris! We prioritize sports within our employer brand!

Our goal is to support companies in enhancing employee well-being and quality of life at work by fostering commitment, health prevention, cohesion, and team spirit. As France's market leader, EGYM Wellpass counts over 500 clients, including startups like Doctolib, Blablacar, Qonto, and PayFit; consulting firms like BCG, Deloitte, PwC, and Capgemini; and large corporations such as Danone, AXA, SNCF, and Carrefour.

We currently employ over 70 staff across France, Belgium, and Barcelona. Our company is guided by four core pillars:

• team spirit & personal growth
• humility & ambition
• perseverance & benevolence
• critical thinking & optimism

Your daily workout

Are you ready to transform the corporate well-being industry with us? We are seeking a talented Operations Manager Partner (M/F) to join our mission at EGYM Wellpass and revolutionize access to sports and well-being activities for employees. You will be part of the Operations team, which aims to develop a comprehensive, efficient operational platform and deliver the best customer experience globally.

Our main missions to achieve these objectives include:

• Handling administrative tasks (contracts, onboarding, data management, etc.)
• Managing cash flow (billing, partner payments, etc.)
• Providing customer support (users, companies, partners)
• Continuously improving our processes to enhance user experience

Three verticals define our team:

• Members: BtoC, Wellpass app users
• Partners: BtoB, our partner gyms like Neoness, Episod, Dynamo, Five, Climb up, etc.
• Corporates: BtoB, our corporate clients such as Deloitte, Carrefour, Ratp, Konbini

The core process of the Partners team is Requisition to Pay, covering the entire partner lifecycle from acquisition and onboarding to calculating and paying monthly remunerations. This process is vital for scalability, efficiency through automation, and maintaining strong, lasting relationships with partners. Responsibilities include:

• Providing the best experience to partners and ensuring a win-win relationship
• Optimizing onboarding processes (collecting info, creating partner profiles in Salesforce, sending access)
• Responding to partner tickets promptly and professionally
• Managing administrative tasks (payments, billing, loyalty programs)
• Identifying and addressing friction points in partner journeys
• Improving processes and automating tasks
• Proposing evolutions to enhance services and tools

Your fitness level

• Training in sales administration or related fields
• First experience in partner communication, sponsorship, or administration, with a focus on partner satisfaction
• Excellent written and oral communication skills
• Rigorous, committed, and personable with strong relationship skills
• Adaptable, empathetic, and solution-oriented
• Energetic, dynamic, and motivating
• Engaged and receptive to challenges, able to work under pressure
• Good knowledge of the sports environment (gyms, premium studios)
• Fluent in English, both written and spoken

Your training goal for your first 6 months

• 1 month: Master all tools and respond to partners within 10 working hours
• 3 months: Become comfortable with onboarding, payments, and technical support
• 6 months: Ensure partner support, satisfaction, bug follow-up, and info updates

The equipment we provide

• EGYM Wellpass subscription: Free access to various sports and wellness clubs, with sharing options for colleagues
• Provided equipment: Laptop, monitor, mouse, headset, and necessary tools
• Mutuelle Alan: 50% health coverage, including family
• CSE Leeto: Benefits and discounts for leisure, travel, events, and more
• Ticket restaurant card (Pluxee): €9.50 daily, with €5 covered by the company
• 50% Navigo pass funding: Partial transport cost coverage
• Hybrid remote work: Up to 3 days per week
• Weekly fresh fruit basket: Healthy snacks at the office

Your warm-up plan

• Initial 30-minute interview with Dolihane, Talent Acquisition Manager
• One-week at-home case study
• Interview with Yousri, Operations Director
• 30-minute interview with Zlatiana, VP Operations
• 30-minute team fit session at our offices

Contact Information

Please upload your CV.

Contact person: Dolihane Feddag
#1568

About us

Join EGYM Wellpass!

EGYM Wellpass offers a sports and well-being subscription for employees, granting access to 4000 partner facilities across France and Belgium. It features diverse activities like tennis, boxing, indoor soccer, yoga, fitness, climbing, golf, and unique options such as axe throwing or surfing in Paris! We embed sports into our employer branding.

Our mission? To support companies in improving employee well-being and quality of life at work by fostering commitment, health prevention, cohesion, and team spirit. As market leader in France, we serve over 500 clients including startups like Doctolib, Blablacar, Qonto, PayFit; consulting firms like BCG, Deloitte, PwC, Capgemini; and corporations like Danone, AXA, SNCF, Carrefour.

With over 70 employees across France, Belgium, and Barcelona, our four pillars unite us:

• team spirit & personal growth
• humility & ambition
• perseverance & benevolence
• critical thinking & optimism

At EGYM Wellpass, every voice counts: we build a company that reflects who we are. We seek enthusiastic, resourceful, autonomous individuals eager to grow in a dynamic environment. Join our exciting start-up journey and share in our victories and adrenaline!