Operations Manager LDM

Orange Business; La Tour; Hybride; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Manager of Client Account Managers, where you'll lead a dedicated team in managing relationships with Enterprise clients. This role is pivotal in ensuring the effective deployment of post-sale offerings while fostering team management and promoting innovation. With a focus on developing skills in a dynamic environment, you'll have the opportunity to engage in exciting challenges and contribute to transformative projects. If you're passionate about technology and team leadership, this position is perfect for you.

Prestations

Career development opportunities

Remote work options

Regular support from senior management

Training and certifications

Festive events

Integration into a community of experts

Qualifications

• At least 2 years of experience managing a team in a technical environment.
• Experience in networks, IT, or security sectors.

Responsabilités

• Leading a team of network advisors managing complex network orders.
• Monitoring performance metrics and conducting HR management activities.

Connaissances

Team Management

Network Management

Technical Knowledge Transfer

Performance Monitoring

Formation

Bac+5 in Computer Science

Outils

Microsoft Environments

Description du poste

EVP Video

Company mission statement

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, enabling our customers to focus on strategic initiatives that shape their business. Every day, you will collaborate with a dedicated team providing consistent, sustainable global solutions, regardless of where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and refine your skills amidst exciting challenges and opportunities.

About the role

Context

The Manager of Client Account Managers supervises a team dedicated to managing relationships with Enterprise clients, Major Accounts, and Operators. This role is crucial for ensuring the effective deployment of post-sale offerings, in collaboration with nearly 800 employees of Orange SA.

Purpose: Providing excellent service to support the digitalization of our clients' connectivity by leveraging our collective expertise and developing our skills

Your responsibilities will include:

1. Leading a team of network advisors responsible for managing complex network orders for Major Accounts requiring specific scheduling across Orange's product and service range, in compliance with order, delivery, and regulatory processes.
2. Ensuring the progress and completion of various service production phases (client networks) by supervising your team.
3. Fostering team management, promoting visibility, and capitalizing on expertise to serve team members and candidates.
4. Identifying new needs and considering staffing solutions for projects or clients you manage.
5. Monitoring performance metrics and activity indicators precisely.
6. Participating in individual follow-ups with team members, conducting HR management activities such as career interviews, and actively listening to their concerns, interests, training needs, or career developments.
7. Contributing to transformation projects, knowledge sharing, and implementing innovative approaches.

About you

With a Bac+5 in Computer Science, you have at least 2 years of experience managing a team in a technical environment, ideally within networks, IT, or security sectors.

You demonstrate autonomy and proactive initiative in your tasks. You are eager to transfer technical and functional knowledge to less experienced team members involved in your projects and participate in innovation initiatives related to Orange Business offerings, especially in data and networks.

Your team spirit will facilitate your integration into the team.

Additional information

What we offer:

• A career in a multicultural, dynamic, and training environment,
• Real opportunities for remote work,
• Regular support and guidance from a senior manager,
• Training and certifications aligned with your career path (including Microsoft environments and Data offerings),
• Opportunities for additional activities (training, consulting, expertise, proposal development, POCs, etc.),
• Festive events,
• Integration into a community of passionate experts.

If you're ready to embark on this adventure, apply now by sending us your CV.

• All our positions are accessible to candidates with disabilities, on equal terms.

Equal Employment Opportunity

Regardless of age, gender identity, race, ethnicity, religion/belief, sexual orientation, marital status, neurodiversity, disability, veteran status, or appearance, we promote diversity as a strength and a driver of innovation. Orange Group is a disability-friendly company and an equal opportunity employer. Please inform us of any specific needs you may have.