Operations Manager - L4

Deliveroo; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Deliveroo in Paris is seeking an autonomous Operations Manager to own market-led initiatives, delivering solutions for a seamless French customer experience and contributing to Deliveroo's strategy within Operations.

The role requires strong analytical skills, Excel/Office mastery, SQL knowledge, and fluency in English and French, with the ability to lead cross-functional projects in a fast-paced environment.

Qualifications

• 3-4 years of experience in a fast-paced, project-based environment (tech startup or consulting).
• Strong quantitative and qualitative analytics using Excel; proficient in Google Suite/Microsoft Office.
• Knowledge of SQL is a plus; ability to model data and present insights.
• Track record in autonomously coordinating and delivering projects.
• Excellent written and spoken English and French; capable of influencing senior stakeholders.

Responsabilités

• Own complex logistic and financial strategic initiatives with cross-functional teams.
• Define market-winning, hyper-local strategies to improve service levels and cost efficiency.
• Improve the customer and rider proposition through data-driven improvements.

Connaissances

Analytical mindset

Stakeholder management

Bilingual English/French

Project coordination

Outils

Google Suite

Microsoft Office

SQL

Description du poste

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Operations Manager - based in the Paris office on a hybrid basis - you’ll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the French market, thus directly contributing to one of the key pillars of Deliveroo’s strategy within the Operations function.

We are looking for a fully-autonomous critical thinker who is able to own a market level area, instrumental in identifying growth & quality objectives, build plans with strong modelling skills, and lead their delivery. This comes with a best in class analytical mindset, deep understanding of the competition and cross-functional influence.

Key responsibilities include:

1. Own complex logistic and financial strategic initiatives , collaborate with various business units, and contribute to continuous improvement in our delivery network
2. Own part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations
3. Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders partners and our customers.

Qualities we’re looking for:

1. Analytical and impact oriented mindset: “doer” attitude with appetite to solve real-world problems and seeking for short & mid term impact, through data analysis, modelling and innovative solution implementations (eg test and learn approach)
2. Good communicator with strong stakeholder management skills: become a subject matter expert and trusted advisor through exceptional communication and stakeholder management skills. Ability to write synthetic documents and influence a senior audience
3. Insightful, proactive and engaged: capable of both getting “the big picture” (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/an anecdote. Proactively collaborates with colleagues across functions and taps into stakeholders’ business knowledge to understand trends, and spot opportunities for customer experience improvement. Able to keep track of competition’s moves and identify impact and opportunities for our business.

Profile

• 3-4 years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy
• Strong experience in quantitative and qualitative analytics (excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus
• Track record in autonomously structuring, coordinating and executing projects
• Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently
• Excellent (oral / written) communication in both English and French. Track record in presenting to a senior audience and influencing decision making
• Strong stakeholder management skills and thrives in a collaborative environment

Why This Opportunity

This role offers the chance to grow your career at Deliveroo, developing new skills, collaborating across teams, and taking on meaningful challenges that drive real impact.

You’ll work with passionate colleagues across the Operations team and continue building your Deliveroo story in a new way.

We’re committed to supporting internal mobility and we encourage you to explore how this opportunity aligns with your development goals.

Eligibility

This role is open to current Deliveroo employees who:

• Have been in their current role for a minimum of 12 months
• Have received a minimum of “Meets all” rating or higher in their most recent performance review
• Have discussed their application with their current manager.

For more information on the eligibility criteria, please ensure you’re reviewed Deliveroo’s internal mobility policy.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!