Operations Manager, Global Fund Services

Apex Group; Saint-Benoît-d'Hébertot; On-site; EUR 70,000 - 110,000; Full time

Job summary

Apex Group, based in France, seeks an experienced Unit Manager to support Global Business Sector operations. You will drive client service quality, oversee a team, and manage risk across multiple client engagements.

Ideal candidates have 10-12 years in GBS or audit, a recognised degree, and are progressing toward ACCA/ACA. Strong MS Office, communication, and multitasking skills are essential in this demanding role.

Qualifications

• 10-12 years of working experience in the Global Business Sector or an audit firm would be an advantage.
• Holds a degree with a recognised institution.
• Undertaking ACCA or ACA professional studies.
• Demonstrate a client service mindset when servicing the client.
• Proficient in MS Office (Microsoft Word, Excel).
• Good written and spoken communications skills.
• Able to multi-task, prioritize and manage time effectively.
• Excellent organizational and interpersonal skills.
• Goal-oriented and an organized team player.
• Quick learner and able to adapt in different work environment.; Able to work under pressure.

Responsibilities

• Assist the Unit Manager in all operational aspects of Unit deliverables including effective management of all activities.
• Ensure high quality service delivery within Unit. Oversee, review and monitor work done by the Unit members.
• Review timesheets, identify, and take actions for spare capacity v/s overloaded staff.
• Provide regular updates on all operational aspects of Unit deliverables to senior management.
• Identifying training needs and communicate to senior management.
• Show understanding of business risks in the Global Business Sector (GBS) and approach day-to-day work with a risk minimization mind-set.
• Proactively identify areas of operational risks, prescribe actions to mitigate risk, and elevate accordingly.
• Perform customer due diligence (CDD) as per AML Code and maintain an updated list of CDD for all companies.
• Attend client meetings, internally and externally when required and reviewing minutes of meeting.
• Enroll in Discussion Forums or other network groups to keep up to date on matters related to Global Business Sector.
• Sign off on bank account opening and ensure that banking transactions undertaken are within the company’s scope of business.
• Diligent review of board packs and ensure high quality deliverables.
• Ensure transactions which require the approval of shareholders are backed by shareholders resolution or dispensation received.
• Diligent review of applications for certificate of current standing, certificate of good standing and issue of certificate of incumbency.
• Effective handling of incorporation documents and follow up with ROC/FSC for timely receipt of license.
• Effective handling of restructuring, merger, re-domiciliation, transfer and winding up of companies.
• Manage client relationships and service delivery for allocated clients and/or functions, ensuring that client requirements and requests are met consistently to the highest standard and within deadlines and that clients are satisfied with their level of service.
• Have regular meetings with team members to ensure team objectives are met.
• Diligently perform Performance Appraisal of team members by comparing objectives and actual achievements based on facts.
• Demonstrate application of customer driven approach and coach team members.
• Assume responsibility and take initiatives.
• Ability to provide constructive feedback on time to allow personal and professional development
• Assisting in a culture of continuous process improvement. Involvement in, review and implementation of plans to further develop the Unit.

Skills

Client service mindset

MS Office

Communication skills

Time management

Organizational skills

Interpersonal skills

Team player

Adaptability

Multi-tasking

Attention to detail

Education

Degree with a recognised institution

ACCA/ACA professional studies

Job description

Apex Group, based in France, seeks an experienced Unit Manager to support Global Business Sector operations. You will drive client service quality, oversee a team, and manage risk across multiple client engagements.

Ideal candidates have 10-12 years in GBS or audit, a recognised degree, and are progressing toward ACCA/ACA. Strong MS Office, communication, and multitasking skills are essential in this demanding role.