Operations Manager | French-speaking

JR France; Lyon; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

A leading company in logistics is looking for an Operations Manager in Lyon. The role involves overseeing delivery operations, managing a team, and ensuring high service quality while optimizing processes and maintaining strong partnerships with service providers. Candidates should possess a relevant degree and have at least 3 years of experience in the field, along with proficiency in both French and English.

Qualifications

• Minimum 3 years experience in delivery operations or logistics management.
• Strong leadership and team management capabilities.
• Fluency in French and English is mandatory.

Responsabilités

• Manage daily delivery operations and optimize workflows.
• Oversee team performance and coordinate with Delivery Service Providers.
• Identify bottlenecks and implement process improvements.

Connaissances

Leadership

Team Coordination

Problem Solving

Data Analysis

Communication

Formation

Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration

Master’s degree (optional)

Outils

Delivery Management Systems

Excel

Description du poste

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Operations Manager | French-speaking, lyon

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Client:

Location:

lyon, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

812772321247048499232761

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

The Operations Manager is responsible for managing and optimizing the daily activities of delivery operations within their territory, ensuring a seamless customer experience, efficient workflows, and high service quality. The Operations Manager oversees the execution of delivery schedules, proactively resolves operational issues, and ensures all processes align with CAINIAO’s customer-first standards. Operational Leadership and Team Coordination:The Operations Manager leads the day-to-day activities of the local delivery team, including drivers, delivery coordinators, and station personnel. By fostering a collaborative environment, the Operations Manager ensures that the team operates cohesively and efficiently.# The Operations Manager ensures efficient allocation of resources, oversees daily route optimization, and adjusts operations dynamically to meet shifting demands or unexpected challenges.# DSP Partnership Management:The Operations Manager supports the development and maintenance of strong partnerships with Delivery Service Providers (DSPs) by ensuring smooth collaboration and alignment on operational targets. Process Optimization and Problem-Solving:The Operations Manager identifies operational bottlenecks and implements immediate solutions to improve efficiency and reduce costs. Team ManagementAbility to evaluate team’s performance using KPIs, provide feedback, and promote growth by delegating responsibilities and offering development opportunities.Values collaboration and is committed to personal and professional growth. Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus).# At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity.Strong leadership and people management skills with a hands-on approach.Proficiency in delivery management systems and data analysis tools.Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data, solve problems, and data-driven decision-makingSuperior communication skills, with fluency in French and English (mandatory).Availability to work flexible hours, including weekends or holidays, based on operational needs.