Operations Manager France - Paris

Ovrsea; Paris; Sur place; EUR 35 000 - 38 000; Plein temps

Résumé du poste

A next-generation freight forwarder in Paris is searching for an Operations Manager to coordinate international transport operations. This role involves managing service providers and ensuring excellent customer experiences. The ideal candidate will have management experience, be fluent in French and English, and possess strong analytical skills. Join a dynamic team dedicated to revolutionizing freight transportation with technology, offering competitive salary and perks.

Prestations

Commuter benefits

Meal vouchers

Healthcare coverage

Flexible remote policy

Learning sessions

Cultural presentations

Qualifications

• Fluent in both French and English.
• Strong interest in the transport industry.
• Ability to handle challenging situations and think solutions.

Responsabilités

• Coordinate and manage international transport operations.
• Advise customers and resolve operational issues.
• Manage supplier relationships and negotiations.

Connaissances

Six Sigma

Lean

Management Experience

Process Improvement

Analysis Skills

Operations Management

Leadership Experience

Description du poste

Help us digitalize international freight transportation!

OVRSEA is a next-generation multimodal freight forwarder committed to simplifying and optimizing international freight management through technology. They coordinate the transports of 700 companies across 60 countries and provide their clients with a unique platform on which their teams can manage their shipments in a simple and transparent way. With already 160 employees globally they are continuing their growth in 2024 and hiring people internationally! Are you ready to join us and be a part of this exciting adventure

The Operations team

The Operations (Ops) Team is responsible for organizing and coordinating the international transportation needs of our clients . Serving as the primary point of contact the Ops team acts as a bridge between our customers and our carefully chosen service providers. The team plays a crucial role in ensuring an exceptional customer experience at OVRSEA. Reactivity excellence pedagogy and customer awareness are the guiding principles that drive our team.

This position is based in our office Paris.

Your missions as an Operations Manager at OVRSEA

As an Operations Manager you will be the primary coordinator of international transport managing our service providers including agents shipping and trucking carriers and customs brokers. You will keep clients informed about their shipment progress update them on key stages guide them through challenges and provide the best possible solutions when necessary. Committed to delivering high-quality service prompt responsiveness and reliability you will drive OVRSEAs growth with the following responsibilities :

Global transport operations for large imports or exports (70%)

• Manage a portfolio of customers.
• Coordinate and organize air sea road and rail transport.
• Advise customers and proactively resolve issues.

Operational planning and pricing of international transport (10%)

Response to customer requests for quotations : complete planning of international transport by sea air and rail.

Participation in the improvement loop between quotation operations and invoicing : be able to step back and improve upstream to make operations run more smoothly and invoicing easier.

Manage customer invoicing (10%)

Participation in the invoicing of transport files.

Manage the contact with customers to explain the differences that may appear between the quotation and the billing.

Development and structuring (10%)

Manage supplier relationships and negotiations (carriers & agents worldwide).

Develop the teams knowledge (research and production of articles).

Refine operational strategies.

What will this job bring you

Relational skills : you will interact with people from more than 70 countries (customers service providers) from various industries and company sizes.

We value a strong learning environment at OVRSEA. Continuous learning is very important to us which will allow you to solve rather complicated problems.

We have a team with different backgrounds : some experienced in the world of transport and others who have never done it before. This balance guarantees a dynamic and close-knit atmosphere in the face of an intense day-to-day.

Why join us at OVRSEA

Join a corporate backed tech startup for an incredible human adventure. Together lets make a huge impact on the international transport revolution!

Be part of our team of ambitious and talented individuals who share our values : analytical thinking quality execution and a deep thirst for learning.

Experience a personalized onboarding program and a clear career trajectory with defined career paths for each team setting you up for success from day one.

Work in a vibrant work environment and take on challenging projects collaborating with other teams while enjoying a high level of ownership and autonomy.

Benefit for commuter benefits meal vouchers and healthcare France : Prime vacances 80% of Alans health insurance paid by OVRSEA Swile card with 10 per worked day flexible remote policy and other benefits.

Engage in exciting events including weekly culture presentations (the famous OVRSEA PICs) learning sessions team rituals and great parties!

Are you the one

You have a strong interest in the transport industry. You are curious by nature and are never satisfied with the answer weve always done it this way.

You can handle challenging situations : Ops days in transportation are exciting but intense. Lots of issues and requests at the same time and non-stop deadlines. You think solutions rather than problems and you are able to take initiative.

You demonstrate excellent communication skills.

You are fluent in both French and English.

Our recruitment process

Screening call with Hugo Head of Operations in France (45).

Interview including a business case with one of our Operations Team Leaders and a Senior Operations Manager (60).

Interview with Brieuc COO and cofounder and Audrey VP of Operations.

Speed recruiting.

The final proposal !

Still not convinced

Explore our story products teams and commitments by visiting this Notion.

Get a glimpse of our culture and our #1 value Learn together through a short video. Learn how we live this value through webinars cultural presentations and an immersive onboarding program that will introduce you to the exciting world of international transport.

Ready to join the OVRSEA adventure Apply now and lets fly together!

35000 - 38000 a year

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1