Operations Management Intern Stage fin dtudespr-embauche

Ovrsea; Paris; Sur place; EUR 15 000 - 22 000; Plein temps

Résumé du poste

An innovative company is seeking an Operations Management Intern to coordinate international transport and enhance customer experience. This role involves managing service providers, responding to customer inquiries, and navigating challenges in a dynamic environment. You will receive comprehensive training and mentorship from experienced professionals, allowing you to develop essential skills in transportation logistics. Join a vibrant team that values analytical thinking, quality, and continuous learning, and contribute to the revolution in international freight management. If you're ready for an exciting adventure in the world of transport, this internship is for you!

Prestations

Commuter Benefits

Meal Vouchers

Weekly Culture Presentations

Learning Sessions

Team Rituals

Company Events

Qualifications

• Motivation to learn about transportation and freight modalities.
• Ability to manage multiple tasks under tight deadlines.

Responsabilités

• Coordinate international transport and manage service providers.
• Respond to customer requests and manage invoicing.
• Provide customer advice and problem-solving support.

Connaissances

Communication Skills

Problem Solving

Organizational Skills

Analytical Thinking

Formation

Bilingual in French and English

Description du poste

OVRSEA is a nextgeneration multimodal freight forwarder committed to simplifying and optimizing international freight management through technology. They coordinate the transports of 700 companies across 60 countries and provide their clients with a unique platform on which their teams can manage their shipments in a simple and transparent way. With already 160 employees globally they are continuing their growth in 2024 and hiring people internationally!

Are you ready to join us and be a part of this exciting adventure?

The Operations team

The Operations (Ops) Team is responsible for organizing and coordinating the international transportation needs of our clients. Serving as the primary point of contact, the Ops team acts as a bridge between our customers and our carefully chosen service providers. The team plays a crucial role in ensuring an exceptional customer experience at OVRSEA. Reactivity, excellence, pedagogy, and customer awareness are the guiding principles that drive our team.

This internship position is based in our office in Paris.

What does it mean to be an Operations Management Intern at OVRSEA?

As an Operations Management Intern, you will be the primary coordinator of international transport, managing our service providers including agents, shipping and trucking carriers, and customs brokers. You will keep clients informed about their shipment progress, update them on key stages, guide them through challenges, and provide the best possible solutions when necessary.

Committed to delivering high-quality service, prompt responsiveness, and reliability, you will drive OVRSEA's growth with the following responsibilities:

Your role in the Ops team:

1. Transportation operations in large import or export
2. Accompanying a portfolio of customers
3. Carrying out air, sea, road, and rail transport
4. Customer advice and problem solving.

Operational planning and pricing of international transport

1. Response to customer requests for quotations
2. Participation in the improvement loop between quotation operations and invoicing: be able to step back and improve upstream to make operations run more smoothly and invoicing easier.
3. Manage customer invoicing
4. Participation in the invoicing of transport files
5. Manage the contact with customers to explain the differences that may appear between the quotation and the billing.

Learning environment

You will start your internship with a 10-week training with Solenne, our transport instructor in the team! Additionally, you will work closely with an individual coach (a Senior Ops Manager). This dedicated coach will be fully committed to helping you gradually enhance your skills and become a transport expert. Get ready to enjoy this engaging learning experience!

Are you the one?

You are available from April / July for 6 months for an end-of-study internship.

French native or bilingual speaker, you also speak English fluently.

You are highly motivated to discover the world of transportation and the modalities of air, sea, and rail freight even if this sector is still unknown to you.

You are organized and you know how to manage challenging situations: the days in Ops are exciting but intense. A lot of subjects have to be managed at the same time within defined deadlines.

You think solutions rather than problems, you are able to take initiatives, and you have excellent communication skills.

What you will find at OVRSEA

Join a corporate backed tech startup for an incredible human adventure. Together let's make a huge impact on the international transport revolution!

Be part of our team of ambitious and talented individuals who share our values: analytical thinking, quality, and a deep thirst for learning.

Experience a personalized onboarding program and a clear career trajectory with defined career paths for each team setting you up for success from day one.

Work in a vibrant work environment and take on challenging projects collaborating with other teams while enjoying a high level of ownership and autonomy.

Benefit for commuter benefits and meal vouchers.

Engage in exciting events including weekly culture presentations (the famous OVRSEA PICs), learning sessions, team rituals, and great parties!

Still not convinced?

Explore our story, products, teams, and commitments by visiting this Notion.

Get a glimpse of our culture and our #1 value: Learn together through a short video. Learn how we live this value through webinars, cultural presentations, and an immersive onboarding program that will introduce you to the exciting world of international transport.

Ready to join the crazy OVRSEA adventure? Apply now and let's fly together!

Our recruitment process

1. Call with La or Margaux, Team Lead Operations
2. A business case to prepare at home
3. Interview 1 including the restitution of the business case with our Operations Team Lead
4. Interview 2 with Audrey, our VP Ops, and Brieuc, COO
5. Optional: Meeting with the team in our offices

The final proposal!

Required Experience:

Intern

Key Skills