Operations Director (E-commerce Brand) [387]

Remotivate; France; À distance; EUR 80 000 - 120 000; Plein temps

Résumé du poste

A fast-growing e-commerce company is seeking a hands-on D2C Director of Operations to lead global operations and supply chain management. This full-time remote position requires extensive experience in operations within DTC brands. The role includes overseeing supply chains, building scalable systems, and leading growth initiatives. Ideal candidates will have a builder mindset and thrive in fast-paced environments, treating the business as their own.

Prestations

Paid international travel

Flexible work culture

Equity potential based on results

Qualifications

• 5–10+ years in operations or supply chain management, preferably in DTC/e-commerce.
• Experience with international supply chains and vendor management.
• Proven skills in creating SOPs and operational efficiency.

Responsabilités

• Oversee supply chain, fulfillment, and customer support operations.
• Implement systems for efficiency and tracking.
• Lead growth initiatives such as Amazon and licensing projects.

Connaissances

Operations and logistics management

Building scalable systems

Financial acumen

Communication skills

Team leadership

Adaptability in fast-paced environments

Outils

Shopify

Amazon

Google Sheets

Notion

Slack

Description du poste

The Panda Drum - is a fast-scaling E-commerce DTC brand built around our flagship instrument – the steel tongue drum – with over 100,000 customers worldwide. In just 3 years, we’ve grown to 25–50 team members across Poland, the EU, the US, the Philippines, and China, and surpassed 8 figures in annual revenue, selling primarily in the US market. Our success is driven by world-class marketing, community‑driven content, and continuous product innovation.

About the Role

We’re looking for a hands‑on, entrepreneurial D2C Director of Operations to serve as the CEO’s right hand and second‑in‑command. This role is central to scaling Panda Drum’s global operations, supply chain, and fulfillment while driving cost efficiency and systemization. The ideal candidate isn’t a corporate “process admin” – you’re a builder‑operator: someone who thrives in fast‑moving environments, builds systems from the ground up, and treats the business like it’s your own. You’ll oversee operations across supply chain, fulfillment, and vendor management, while also running point on key growth initiatives (Amazon, wholesale, licensing, subscriptions). When the CEO is not in the room, you’re the one running the business.

This is a full‑time, remote role with CET overlap.

Requirements

• 5–10+ years in operations, logistics, or supply chain, specifically in DTC/e‑commerce brands in the $10M–$50M revenue range.
• Proven track record of building scalable systems (dashboards, SOPs, reporting) – not just maintaining corporate processes.
• Hands‑on experience managing international supply chains (China, US, EU), 3PLs, and vendors.
• Strong financial acumen: margins, landed costs, forecasting, and cost optimization.
• Builder mindset: you roll up your sleeves, fix what’s broken, then scale it.
• Comfort with chaos and urgency – making fast decisions, firefighting, and then creating structure.
• Experience leading lean teams (3–15 people) in start‑up or scale‑up environments.
• Proficiency with tools like Shopify, Amazon, Notion, Slack, n8n, AI tools, and reporting dashboards (Google Sheets/Looker Studio/ERP).
• Excellent communication with internal teams and external partners across geographies.
• Flexibility to travel internationally (China, US, EU) a few times per year.

Responsibilities

• Oversee and optimize supply chain, fulfillment, vendor relationships, and customer support operations.
• Implement scalable systems, dashboards, and SOPs for real‑time visibility, efficiency, and growth.
• Manage cost efficiency across gross margins, landed costs, fulfillment expenses, and vendor terms.
• Lead key growth initiatives: Amazon expansion, wholesale channel roll‑out, subscription app scaling, and licensing partnerships.
• Build, mentor, and manage a lean, high‑performing team (3–5 initially, scaling to 10–15) across Operations, Product, and Sales support.
• Act as the CEO’s second‑in‑command, ensuring the business runs smoothly and operational fires are minimized.
• Drive performance tracking and reporting through data‑driven metrics and dashboards (Google Sheets, Looker Studio, ERP).
• Collaborate closely with marketing, product, and leadership teams to align operational execution with strategic growth goals.
• Ensure high levels of communication and accountability with vendors, 3PLs, and international partners (China, US, EU).
• Maintain flexibility and urgency in responding to critical operational issues, including outside regular hours when necessary.
• Transition from Head of Operations to COO within 12–18 months.
• Long‑term potential for equity/ownership stake based on results.
• Direct exposure to global growth projects: licensing (Disney, Warner Bros.), subscription apps, wholesale expansion.
• Paid international travel (China, US, EU).
• Work alongside top‑tier e‑commerce consultants and operators from $100M+ brands.
• Flexible, remote‑first work culture with focus on results over hours.

This Position Is Perfect For You If…

You take ownership.

You treat the business as if it’s your own – you don’t just manage tasks, you own outcomes, solve problems, and drive results without waiting for direction.

You build scalable systems.

You think in processes, not patches. You create SOPs, dashboards, and workflows that keep operations running smoothly and can scale as the business grows.

You thrive in fast‑paced environments.

When things move quickly and priorities shift, you stay calm, adapt, and keep execution on track without losing focus.

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Supply Chain, Business Development, and General Business

Industries

• Consumer Services, Internet Marketplace Platforms, and Retail Apparel and Fashion