Operations Coordinator - Recruitment day in Paris

alan; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Generous equity packages

Flexible working hours

Comprehensive health insurance

Résumé du poste

Join Alan as an Operations Coordinator at our Paris HQ! We are looking for candidates with 1 to 4 years of experience who want to launch their operations career. Attend our exclusive Hiring Day on July 23 to land a permanent contract and start developing operational foundations in one of Europe's leading health companies.

Ideal candidates should be analytical problem-solvers, organized, and proficient in both English and French. Enjoy generous perks, including flexible working hours and comprehensive health insurance.

Qualifications

• 1 to 4 years of experience in operations, customer support, or coordination.
• Strong analytics skills and attention to detail.
• Adaptable and flexible in variable situations.

Responsabilités

• Deliver and optimize operations at scale.
• Operate daily processes while continuously improving them.
• Maintain relationships with psychologists and manage onboarding.

Connaissances

Operational experience

Customer support

Analytical skills

Communication skills in English and French

Description du poste

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That’s what we’re building with our team of 800+ people. If it speaks to you: we’re hiring across France, Spain, Belgium, and Canada. And beyond.

Join our exclusive Hiring Day and kick‑start your career as an Operations Coordinator at Alan!

You have 1 to 4 years of experience (internships and apprenticeships included) and want to build your career in operations? On Thursday, July 23, Alan invites you to an exclusive recruitment day at our Paris headquarters.

We are opening only 10 spots for this day, with the unique opportunity to land a permanent contract as an Operations Coordinator at Alan. Seize your chance to start your career, develop strong operational foundations, and grow within one of Europe’s most ambitious health companies.

Why join?

• Live a unique experience & secure your spot in Alan's Operations team: a real springboard to launch your career.
• Immerse yourself in Alan's world: discover our vision and ambition directly with our Alaners.
• Benefit from a fast & transparent process: with a response within 48 hours after the day.
• Get a concrete feel for the Ops Coordinator role at Alan: through real‑life simulations and dedicated exchanges with the team.

The recruitment process

• Event date: Thursday, July 23rd, 2026
• Location: Alan HQ: 117 Quai de Valmy, 75010 Paris
• Application deadline: Thursday, July 20th, 2026
• The steps:
  • We review all applications received
  • If your profile is shortlisted, we will call you to share the news and have a brief conversation about your motivations.
  • Selected candidates will be invited to join our exclusive day at Alan's HQ, including a case study and interviews.
  • At the end of the day, we share our decision within 48 hours, and selected profiles join Alan as Operations Coordinators ASAP!

All about Operations at Alan

The Operations Community's core responsibility is to deliver our insurance and health services at scale: we build our platform and operational capabilities, and run our processes to guarantee delight and efficiency.

Being an Ops at Alan means joining a team of 50+ talented, committed, and passionate Ops across our countries, with lots of interaction with Engineering, Product, Care and many other teams at Alan.

Operations Coordinators (or "Ops Runners") are at the heart of our run organisation: they operate our processes on a daily basis while continuously improving them. They work in pools of 3-7 runners, each collectively responsible for a specific scope - for example:

• Alan Clinic / Therapy: Maintaining smooth relationships with psychologists, matching therapy supply and demand, managing onboarding, invoicing and booking.
• Claims: Treating claims, monitoring external service providers, ensuring a best‑in‑class experience for our members.
• Fraud: Investigating suspicious claims, preventing fraudulent payments, and building new prevention methods.
• Set up: Ensuring seamless onboarding/offboarding of employees and billing for our customers.

Want to learn more about Ops at Alan? Read how we work and hire and watch our team in action.

Read about what it means to be the first Ops hire in Canada at Alan.

Meet Paloma, the Ops Coordinator behind 80,000 psychotherapy sessions.

Are you our ideal candidate?

At Alan, our motto is "we hire people, not roles": we value interpersonal skills over purely technical ones. We believe your potential is what truly matters.

You’ll be a great fit for Alan’s Ops team if you:

• Have 1 to 4 years of experience (internships and apprenticeships count!), from a diverse range of backgrounds: operations, customer support, account management, logistics, coordination…
• Are passionate about delivering and optimizing top‑notch operations: not scared to get your hands dirty to get into technical processes;
• Are a keen problem‑solver and challenger with a "dig deep" mindset, driven by member and customer satisfaction;
• Have strong analytics skills and are comfortable diving into data;
• Are highly organized with exceptional follow‑up skills and strong attention to detail;
• Have strong in written and verbal communication in both English and French;
• Are adaptable: you show flexibility and a strong ability to adjust to variable situations;
• Are based in (or willing to relocate to) Paris
• Bonus: experience in the insurance or healthcare industry is a plus!

For this opportunity, we are targeting the A2-B1 salary range.

Who are we?

Alan's vision is to make prevention the new standard of care for everyone.

Our mission is to help people live in good health until 100, while helping employers be proud, turning health benefits from a cost center into their most valuable investment.

We are building the new standard in prevention insurance: the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We already partner with 40K+ companies, serve 1M+ members, and have reached €800M+ in ARR.

How we work

People joining Alan are often surprised and delighted by our innovative way of working. We have a set of cultural values that guide our approach:

• Mission first - We think long‑term and are methodical optimists who take risks, always putting the success of our mission first.
• Shared accountability - Everyone owns their decisions and their outcomes.
• Radical transparency - All information is accessible and written down, so everyone can make the best decisions asynchronously.
• Continuous growth - Direct, positive, and caring feedback, paired with ownership of one's personal development.

Perks & Benefits

At Alan, we believe being healthy is a fundamental need, and it starts with our employees. That's why Alaners benefit from a stimulating environment and perks that ensure they are happy, effective, and spend only quality time with their colleagues.

We offer:

• Fair rewards. Generous equity packages complement your base salary.
• Flexible office. Amazing office space at our Paris HQ
• All the tools you need. Top‑of‑the‑line equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise‑cancelling headphones.
• Flexible vacation and working hours. Organize your time the way you want.
• Comprehensive health insurance. 100% covered for you and your children, 90-100% for partners depending on your country.
• Personal growth through coaching. At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents.