Operations Coordinator

Alan; Lyon; Sur place; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Equity package

Flexible office

Remote options

Equipment provided

Parental leave

Résumé du poste

Alan is hiring an Operations Coordinator to join our fast-growing team. You will manage insurance and health service processes, coordinate across multiple countries, and work closely with Engineering, Product, and Care to deliver efficient, high‑quality operations.

You will be part of a diverse team, ensuring accurate invoicing, onboarding, and customer experience while continuously improving our processes and adopting new scopes as needed.

Qualifications

• Experience in operations or support roles across scale-up environments.
• Strong written and verbal communication in English and French or Dutch.
• Able to adapt to diverse, multi-country operations and processes.

Responsabilités

• Run Insurance or Health services processes for Alan’s ops scope.
• Monitor day-to-day operations and ensure smooth execution.
• Flag risks and opportunities and drive process improvements.

Connaissances

Operations

Problem solver

Analytics

Organized

English & French

Description du poste

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

Operations at Alan

The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.

As we anchor our Insurance position, diversify our offering with health and well‑being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting!

Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.

We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them.

We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.

For this role, you need to be based in France, Belgium or Spain.

The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few).

In Details, Your Missions Are

Their core responsibilities (+- 70/80% of the time) are to:

• Run our Insurance or Health services processes - that's why we call them Ops Runners internally
• Ensure the day-to‑day follow up and monitoring of our operations
• Flag risks and opportunities

Our Run organisation

Responsibilities

Our Operations Coordinators or Ops Runners are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are:

Alan therapy

members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc).

Claims

We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, ….

Fraud

We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims.

Set up

We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy.

Note: We look for profiles able to embrace any challenge and jump in any pool! Depending on Alan needs (and personal interests), an Operations Coordinator will join in a pool and can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope.

Experience

For this opportunity, we are aiming to hire within the A2-B1 level range.

Since the scope of our Ops Runner role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you:

• Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries
• Worked in Support functions (Customer Support, People Operations etc)
• Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications
• Handled event coordination

Skills

• Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members
• A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
• Analytics skills, to be able to dive into our data
• Highly organised with exceptional follow-up skills, with strong attention to details
• Strong and structured in written and verbal communication in English as well as in French or Dutch
• Able to work and learn independently in a fast-paced environment
• Adaptable: you show flexibility and a strong ability to adapt to variable situations
• It’s even better if you have experience in the insurance or the healthcare industry

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

Please note that we don't sponsor Visas for the operations coordinator role.