Operations & Community Coordinator (Fluent Japanese Speaker)

CXG; France; Remote; EUR 32,000 - 48,000; Full time

Job summary

CXG Holdings Inc seeks an Operations & Community Coordinator to support remote operations and evaluator coordination. You will manage acquisition, scheduling, validation of field surveys, and payments, while expanding the evaluators database and maintaining strong relationships with evaluators.

The role requires Japanese fluency, English communication, and a proactive, organized approach to coordinating diverse projects in a remote setting.

Qualifications

• Diploma in Administration, Business, Management, or relevant field.
• 1–2 years of proven Retail/Project Coordination experience and/or Client Servicing.
• Fluent in Japanese and excellent English communication.
• Social media/Tech savvy.
• Microsoft Office skills; extra software knowledge a plus.
• Interest/experience in social media outreach and community management.
• Strong organizing skills and ability to multitask under time pressure.
• Resourceful, proactive, and solution-oriented; strong teamwork.

Responsibilities

• Handle the process of Evaluators acquisition for forecasted missions in operating areas.
• Ensure proper scheduling and execution of fieldwork projects per company standards.
• Verify field surveys are submitted electronically on time and meet quality standards.
• Conduct surveys screening and validation.
• Set appropriate pay rates for evaluations while meeting operation margin targets.
• Contribute to Evaluators Database optimization and keep data updated.
• Maintain healthy relationships with Evaluators and ensure on-time payments to finance.

Job description

We are growing! We are currently looking to hire an Operations & Community Coordinator to work with us remotely.

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas
• Ensure proper scheduling and execution of the fieldwork projects as per company standards
• Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
• Conduct surveys screening and validation
• Set appropriate pay rate to evaluations while making sure operation margin target is reached
• Contribute to the Evaluators Database optimization and make sure data are updated
• Maintain healthy relationship with Evaluators.
• Make sure the finance team has all their payment details of evaluators to receive their payments on time.

What you will bring along:

• Diploma in Administration, Business, Management, or relevant field.

• At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
• Fluent in Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
• Social media/Tech savvy (personal or professional)
• Microsoft Office skills required; other software knowledge is appreciated!
• Interest/ experience in social media outreach and community management
• Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
• Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
• Passionate, positive, and outgoing personality. Ability to work as part of a team.
• Ability to work under pressure and to manage stress.
• Customer-service orientation