Operations Associate, Marseille

Lime; Marseille; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player in micromobility is seeking an Operations Associate to join their Marseille team. This role offers a unique opportunity to enhance fleet operations and lead local initiatives that shape the future of transportation. You will be responsible for hiring and training teams, ensuring a safe and efficient warehouse environment, and collaborating cross-functionally to drive operational excellence. If you thrive in a dynamic environment and are passionate about making a difference, this is the perfect opportunity for you to contribute to a sustainable future in mobility.

Qualifications

• 1-3 years of professional experience, preferably in operations.
• Fluent in English and French, with strong communication skills.

Responsabilités

• Hire and train Mechanics and Fleet Support teams.
• Define processes for operational excellence in the warehouse.
• Monitor KPIs for profitability and operational performance.

Connaissances

Team Leadership

Data Analysis

Customer Service

Problem-Solving

Communication Skills

Formation

Bachelor's Degree

Outils

Excel

Google Sheets

Tableau

SQL

Description du poste

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Marseille Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Marseille.

The individual hired into this position must live within one hour from Lime’s Marseille warehouse.

What You'll Do

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle.
• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Marseille.
• Define new processes and best practices to drive operational excellence within the warehouse.
• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
• Provide complaint management and customer incidents investigation support.
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues.
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.

About You

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
• Experience leading teams or groups preferred.
• Demonstrated expertise with the Marseille region and ability to anticipate operational needs and/or challenges within this area.
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset.
• Fluent verbal and written English & French language skills.
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
• Excellent communication and stakeholder management skills.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email [e-mail] for assistance.