Operational and Marketing Assistant

We are looking for a passionate Operational and Marketing Assistant who thrives in managing tourism activities, luxury concierge services, and digital marketing. You will play a key role in executing our daily operations, improving the employee experience, and ensuring customer satisfaction.

Duration: Fulltime 37 hours per week

Days off: Thursday and Friday

Oncall duties: Night phone duty oncall Saturday and Sunday from 8:00 PM to 10:30 PM

Working hours: 9:00 AM - 12:30 PM and 1:30 PM - 5:30 PM from May to September

Tasks

1. Operational Management and Administrative Support

• Assist in the recruitment process by sourcing and preselecting qualified candidates.
• Coordinate interviews and facilitate new employee onboarding.
• Provide basic technical support for employees using management tools and applications.
• Manage booking synchronization and scheduling.
• Handle customer relations via email, phone, and WhatsApp.
• Conduct quality audits and compile tour guide performance reports.
• Account for tips.

2. Tour and Event Management

• Integrate tours into our booking platforms (TicketingHub).
• Manage customer bookings and track guide attendance.
• Promote company activities at the end of tours.
• Ensure smooth service (calling guides, handling unexpected issues).

3. Luxury Concierge Services

• Respond to customer requests with professionalism and courtesy.
• Make reservations for restaurants, hotels, and tourist activities.
• Provide relevant recommendations and information on local events and attractions.
• Anticipate client needs and offer personalized solutions.

4. Digital Marketing and Communication

• Create and manage engaging content for social media and websites.
• Optimize SEO and ensure natural referencing of blog articles.
• Write, plan, and publish social media posts.
• Use AI tools for content creation and trend analysis.
• Analyze campaign performance and adjust marketing strategies accordingly.

Requirements

• Excellent organizational skills and ability to use management tools effectively.
• Proficiency in various software programs and time management.
• Strong interest in the tourism sector, luxury concierge services, and digital marketing.
• Natural leadership skills and keen attention to detail.
• Proficiency in Excel / Google Sheets and technical skills.
• Enthusiastic learner, adaptable to new tools and technologies.
• Excellent command of English (C1 level) and French (B2 level). Knowledge of an additional language is a plus.

Key Skills

Abinitio, Data Analytics, Accounts Handling, Corporate Relationship, Infection Control, Jboss