Onsite Support EUC Engineer

TN France; Rueil-Malmaison; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated End User Computing Support Engineer to deliver exceptional technical support for office-based staff. This role involves troubleshooting a variety of devices, managing incidents, and ensuring high customer service standards. The ideal candidate will have a strong background in IT support, particularly with Windows operating systems and various IT tools. Join a dynamic team where your contributions will enhance operational efficiency and customer satisfaction. This is a fantastic opportunity to grow in a collaborative environment while making a significant impact on the user experience.

Qualifications

• Experience in IT support with a focus on end-user computing.
• Strong troubleshooting skills for OS and peripherals.
• Ability to manage incidents and service requests effectively.

Responsabilités

• Provide high-quality technical support for end-user computing devices.
• Manage incidents and service requests via ServiceNow.
• Support AV setups and mobile device configurations.

Connaissances

Client Management

Communication Skills

Troubleshooting

Asset Management

Windows OS Support

End User Support

Incident Management

Formation

Basic IT Experience

Outils

Microsoft Intune

SCCM

ServiceNow

Microsoft Office 365

Citrix Xendesktop

McAfee

Cortex XDR

Description du poste

Social network you want to login/join with:

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Client:

SkySys

Location:

Job Category:

-

EU work permit required:

Yes

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Job Reference:

1d17a2da7244

Job Views:

1

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Job Purpose

The EUC onsite support engineer will provide high-quality technical support for all End User Computing devices (Laptop, Desktop, and mobility) for office-based staff at the site. This includes leading incident resolution, problem-solving, and handling requests to ensure high customer service standards and operational efficiency.

Operational Roles and Responsibilities

❖ Technologies: Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, Office 365 products, Windows 10 desktops and laptops, printers, networked copiers, Mobile Iron, NICs, basic LAN/WAN connectivity, network cable patching, rack and stack activities.

❖ IT Tools: SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, ServiceNow Ticketing system (for incidents, service requests, asset management).

• Basic experience in the IT industry.
• Good client management and communication skills.
• Understanding of ITIL concepts and ServiceNow platform.
• Troubleshooting OS and peripherals, asset and inventory management.
• Ensure tickets are updated timely and adhere to SLAs.
• Handle different PC operating systems (Windows 7, 10).
• Manage end-user incidents and IMAC requests via ServiceNow.
• Perform hardware/software installations, understanding deployment tools like SCCM.
• Provide end-user support for break-fix issues and service requests.
• Manage desktop, laptop, and network printer issues.
• Support conference room AV setups and internal events using MTR (Microsoft Teams Room).
• Deploy images using SCCM and Autopilot.
• Support VDI technologies like Citrix Xendesktop and Azure Cloud PC.
• Manage endpoint security with McAfee and Cortex XDR.
• Manage user data with OneDrive and Office 365.
• Upgrade old assets from Windows 7 to Windows 10.
• Provide MTR video conference support for meetings and events.
• Coordinate with vendors for hardware and spare parts replacements.
• Manage incidents, service requests, and assets effectively.
• Maintain support queues to meet SLA targets.
• Work independently and collaboratively.
• Communicate effectively with internal and external contacts.
• Deliver excellent customer service to IT teams and business partners, collaborating with server and network teams.
• Handle end-to-end IMAC activities, including packaging, unpackaging, and inventory updates.
• Support mobile devices (iPhone, iPad, Android) configuration and troubleshooting.
• Investigate, diagnose, resolve, or escalate hardware/software issues as needed.
• Maintain ownership of user issues and ensure timely resolution.
• Deploy and upgrade laptops and workstations successfully.