Onsite IT Support Engineer L2

JR France; Paris; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

A leading multinational tech company in Paris is seeking an Onsite IT Support Engineer L2 to deliver exceptional technical support and ensure seamless IT operations. The ideal candidate will have solid IT experience, problem-solving capabilities, and strong customer service skills. This role offers an opportunity to work with diverse teams and advance in a dynamic work environment that values innovation and flexibility.

Prestations

Global career opportunities

Flexible work environment

Upskilling opportunities

Focus on wellbeing initiatives

Qualifications

• Minimum of 4 years of IT experience, including 2-3 years in Windows Desktop support.
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP) or higher.
• Fluent in French and proficient in English.

Responsabilités

• Provide first/second level contact and problem resolution for customer issues.
• Install, upgrade, support, and troubleshoot Windows systems and applications.
• Mentor and assist L1 technicians and support L3 Engineers in resolving tickets.

Connaissances

Troubleshooting

Problem-solving

Communication

Analytical Skills

Flexible and Adaptable

Formation

Bachelor’s Degree in Computer Science

Outils

Active Directory

MS Office 365

Cisco Jabber

Helpdesk Ticketing Systems

Windows OS

Description du poste

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HCLTech is a global Tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse, and Blagnac.

We are seeking a dedicated and skilled Onsite IT Support Engineer L2 to join our IT team in Paris (75).

As the Onsite IT Support Engineer L2, you will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

You will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. You will provide Break Fix, fault diagnosis, and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well as support and apply desktop fault resolution for the approved application suite.

Tasks and Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Support basic Mac OS support for Apple PC users.
• Install, upgrade, support, and troubleshoot printers and hardware.
• Perform general preventative maintenance on computers, laptops, printers.
• Perform remedial repairs on desktops, laptops, printers, and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and hardware/software issues.
• Mentor and assist L1 technicians and support L3 Engineers in resolving tickets.

Job Requirements

• Bachelor’s Degree or equivalent in Computer Science or related field.
• Minimum of 4 years of IT experience and 2-3 years in Windows Desktop support.
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP) or higher.
• Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, PC hardware, enterprise anti-virus, helpdesk ticketing systems.
• Basic knowledge of Mac OS, mobile device management (iOS, Android), enterprise encryption, and Windows PC management via Active Directory.
• Broad IT knowledge including networks, servers, AV, smart devices, and telecoms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to multitask, prioritize, and meet SLAs.
• Excellent communication and customer service skills.
• Flexible and adaptable to a fast-changing environment.
• Willing to work off-hours and weekends when needed.
• Fluent in French and proficient in English.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English!

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and advance your career. Work with global clients and industry experts, access mentorship, and enjoy growth opportunities. Our culture promotes flexibility, leadership, and personal development, encouraging exploration and innovation.

We believe in doing things differently, with hands-on training and celebrating our teams’ passion and commitment. Discover the benefits of joining HCLTech:

• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities.
• Focus on wellbeing: collaborate with like-minded colleagues through initiatives like CSR, Diversity, Women Connect, and more.