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HCLTech, une entreprise technologique mondiale, recherche un Ingénieur Support IT sur site pour fournir un support technique à Paris. Vous serez responsable de la résolution des problèmes, de l'installation et de la maintenance des systèmes, tout en travaillant dans un environnement dynamique avec des opportunités de croissance continues.
HCLTech is a global Tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.
HCLTech France : +500 HCLTechies. Offices : Paris, Lyon, Toulouse and Blagnac.
We are seeking a dedicated and skilled Onsite IT Support Engineer L2 to join our IT team in Paris (75).
As the Onsite IT Support Engineer L2 , you will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
You will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. You will provide Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Tasks and Responsibilities
Job Requirements
Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.
Apply now and submit your CV in English!
Why become an HCLTechie?
At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech :
minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.
It Support Engineer • Paris, Paris (75); Ile-de-France, France