ONBOARDING MANAGER (CUSTOMER SUCCESS)

STATION F

Paris

Ibrido

EUR 34.000 - 37.000

Tempo pieno

30 ore fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Remote options

Private medical insurance (Alan)

Navigo reimbursement

Lunch vouchers

Gymlib access

Descrizione del lavoro

Greenly seeks a Junior Onboarding Manager in Paris to guide new customers through the Carbon Management platform, ensuring rapid value realization and a top-tier onboarding experience. You’ll work closely with Sales, Product, and Climate Experts to tailor onboarding processes and gather feedback for continuous improvement.

The role requires strong communication, curiosity about climate topics, and fluency in English and French, with opportunities for remote work in a hybrid setup.

Competenze

Experience in a customer-facing role (Customer Success, Support, Training, Consulting).
Ability to explain complex topics in simple, structured ways.
Love helping people progress and find solutions to unlock their next step.
Fluent in English and French.

Mansioni

Guide new customers through platform setup and data collection during live calls.
Provide feedback to Product and Delivery to improve onboarding workflows.
Deliver fast time-to-value and high CSAT through clear guidance.
Collaborate with Sales, Product, Climate Experts, and Support.

Conoscenze

Customer Success

Support

Training

Consulting

Fluent English

Fluent French

Strumenti

Intercom

Hubspot

LiveStorm

Notion

Ticketing systems

Descrizione del lavoro

About

Greenly est une entreprise Tech certifiée B-corp fondée en 2019 par Alexis, Matthieu et Arnaud. Elle permet à chaque entreprise de suivre facilement son empreinte carbone, pour participer à la lutte contre le changement climatique.

About

Job Description

About us

Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management. In 2026, Greenly joined forces with the Nordic‑founded company Normative.

Today, we are a global leader in carbon accounting, proudly B‑Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in‑house climate experts.

Now, more than 4,000 companies in 30+ countries use Greenly to manage their climate strategy: from carbon assessments and life‑cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are a team of 200+ people from 40+ nationalities, based in Paris, London, Barcelona, and New York.

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO₂ under management.

Our Values

Ambition for climate: Minimize GHG emissions, maximize climate impact
Deliver with agility: Work in small increments: fail fast, learn fast, win fast
Own your opportunities: Achieve outstanding results by showing initiative and accountability
Feedback paves the way: Succeed as a team by helping others progress
Be one Team: Everyone is included and needed - work together with transparency and respect

Curious to know more? Check out our Culture Book, blog , and youtube channel

About The Team

You’ll join Greenly’s Onboarding Team, a highly collaborative, caring group that works closely with Sales, Product, Climate Experts, and Support.

We are the eyes and ears of the company: the first team to guide customers on the platform, the first to collect feedback, and the first to spot opportunities that improve both product and processes.

New joiners receive a complete onboarding (product, climate, workflows). We shadow, co-host calls, and progressively build autonomy.

About The Role

We’re looking for a junior Onboarding Manager to guide new customers through Greenly’s platform and ensure they reach value quickly, smoothly, and confidently.

Your Mission

Help customers understand, set up, and adopt Greenly - while delivering an outstanding experience that maximizes Customer Satisfaction (CSAT), product adoption, and time-to-value.

Typical Week

Strong Focus on Customer Guidance and Delivery : The majority of the week is spent in live calls, guiding new customers through the critical steps of platform setup, data collection, and analysis of their initial results. This also includes dedicated time for email and chat follow‑ups, ticket resolution, and outstanding customer support.
Internal Contribution and Efficiency : The remaining time is allocated to contributing to Greenly's growth by acting as the "eyes and ears" of the company. This involves providing structured feedback to the Product team for platform improvements and participating in internal discussions to enhance and document our onboarding processes.

In Your First Months, You Will

Quickly become autonomous in managing your own customer pipeline
Deliver fast time-to-value: ensuring customers understand the platform’s core benefits early
Share high‑quality feedback with Product and Delivery to improve workflows
Contribute to a caring, collaborative culture: exchanging scripts, tips, and lessons learned with peers

You Will Drive

Smooth, structured customer onboarding experiences
Clear explanations of climate, ESG, and platform features in simple, accessible words
High CSAT, strong product usage, and trusted internal insights
Better processes for the team (documentation, reusable scripts, playbooks)

What Success Looks Like In Your First Year

You are fully autonomous on your pipeline, from kickoff to final results
You consistently meet/exceed CSAT, adoption, and time-to-value targets
Your feedback has directly contributed to at least one process or product improvement
You help newcomers (shadowing, sharing materials) and contribute to internal projects
You may start specializing (complex flows, specific verticals, or internal ownership topics)

Skills To Succeed

You’ll thrive in this role if:

Have experience in a customer‑facing role (Customer Success, Support, Training, Consulting…)
Are comfortable explaining complex or technical topics in simple, structured ways
Love helping people progress and finding solutions to unlock their next step
Learn fast and stay curious: climate and ESG topics evolve quickly
Enjoy collaborating, sharing tips, and improving playbooks with the team
Thrive in a fast‑moving, operational environment
Are fluent in English and French

Tools You’re Likely Familiar With

Customer support platforms (e.g. Intercom)
CRM tools / customer tracking systems (e.g. Hubspot)
Video conferencing for live calls (e.g. LiveStorm)
Basic documentation and workflow tools (Notion, ticketing, etc.)

You Might Not Be a Fit If

Customer satisfaction is not your priority
You struggle to simplify or structure complex information
You resist feedback, coaching, or fast‑moving product updates

Perks & Benefits

Salary package: €34.000 – €37.000 per year
Beautiful offices in the heart of Paris (9ᵉ arrondissement)
Flexible remote work options
Top‑notch tools to help you do your best work
Private medical insurance with Alan (including mental health support), 100% covered
50% Navigo reimbursement for public transport
Sustainable lunch vouchers via Ekip
Partial coverage of your Gymlib subscription
A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people

The recruitment process

Meet your Team Lead for an introduction to the role
Prepare and present a case study exercise
Meet Antoine for a final interview.
Provide us with 2 references to complete the recruitment process
We welcome you during our onboarding week!

We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team.

For practical reasons, we request candidates to communicate as much as possible via the Teamtailor platform (rather than on LinkedIn, or other channels)

Additional Information