Senior Account Manager

Bigblue; Paris; Hybride; EUR 65 000 - 100 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

MacBook or equipment provided

100% health insurance

Résumé du poste

Bigblue in Paris is seeking a Senior Account Manager to retain and grow key European D2C brands. You will build relationships with merchant accounts, connect service, cost and performance to business impact, and define data-driven improvement plans with merchants.

You will identify new partnerships, support stakeholders, monitor trends, and drive product and process enhancements. This is a hybrid Paris-based role with international exposure.

Qualifications

• 4+ years in a customer-facing role with stakeholder interactions in logistics or fulfillment.
• Native French level and professional English proficiency.
• Willing to grow knowledge of the logistics market and use data in reviews.
• Strong communication, relationship-building and analytical mindset.

Responsabilités

• Build and maintain relationships with strategic merchant accounts.
• Act as trusted advisor by linking service, cost and performance to business impact.
• Define improvement plans with merchants based on data analysis.
• Identify new partnership opportunities and define improvement plans with merchants.
• Support stakeholders in day-to-day use of Bigblue’s services.
• Monitor feedback and performance trends and translate into actions.
• Contribute to product and operations improvements from merchant insights.
• Optimize internal processes and tools to enhance customer experience.

Connaissances

Communication

Relationship-building

Analytical thinking

Data-driven decision making

French native

English proficiency

Outils

Excel Advanced

Description du poste

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.

The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About The Role

As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

• Build and maintain strong relationships with strategic merchant accounts
• Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
• Define improvement plans with merchants based on data analysis
• Identify new partnership opportunities and define improvement plans with merchants
• Support stakeholders in their day-to-day use of Bigblue’s services
• Monitor customer feedback and performance trends, and translate them into actionable improvements
• Contribute to product and operational improvements based on merchant insights and market trends
• Optimize internal processes and tools to improve the overall customer experience

Grow hand-in-hand

• Contribute to our merchants’ strategic development and identify their metrics that drive growth
• Identify potential signals of dissatisfaction and implement solutions to answer them
• Suggest out-of-the-box initiatives to engage our existing merchants
• Implement cross-selling and upselling strategies to address customer needs and unlock value

You would be a great fit if this sounds like you:

• You have around 4+ years of experience in a customer-facing role with regular stakeholder interactions in logistics, supply chain, fulfillment environments
• You have a native level of French and professional working proficiency in English
• You are willing to grow and are eager to build a strong understanding of the logistics market
• You are comfortable analyzing data and presenting insights during business reviews
• You are comfortable using advanced Excel
• You are based in (or willing to relocate to) Paris

And you also:

• Have strong communication and relationship-building skills
• Are analytical and able to leverage data to drive decisions
• Can solve complex problems and prioritize effectively
• Demonstrate business acumen and strategic thinking (growing with experience)
• Are comfortable working with multiple stakeholders and projects simultaneously
• Are proactive, autonomous, and adaptable
• You have an entrepreneurial spirit
• You're passionate about digital and making life simpler with technology
• You like solving new problems and are never settling for how something "has always been done"
• You speak another language (Spanish, German, Italian)
• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• Founders-led company with an innovative, caring culture.
• Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment: Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• MacBook or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Process

1. Discovery call with a Talent Acquisition Manager (Google Meet)

2. Experience deep dive with the Hiring Manager (Google Meet)

3. Case-study with the future team

4. On-site interviews (in our Paris offices, half-day)