Onboarding Manager

Unlimit; Limas; On-site; EUR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Vacation and paid holidays

Top international team

Cyprus-based role

Modern workplace in Cyprus

Multicultural environment

Job summary

Unlimit is seeking an onboarding-focused professional to manage onboarding of merchants, business and crypto clients, handling KYC/KYB and documentation, as the primary contact throughout the onboarding lifecycle. You will understand clients' business models, apply strong product and technical knowledge, and build long-term relationships for an excellent client experience.

The role collaborates with Risk/AML and internal teams in a fast-paced environment.

Qualifications

• 1+ year experience in onboarding, account management, or customer support in payments, banking, fintech or crypto sectors.
• Strong English language skills (B2 level or higher) required.
• University degree or equivalent in Economics, Business Administration, Finance, or related field.
• Knowledge of crypto, blockchain products, or virtual asset services is a strong plus.
• Able to understand complex structures and assess risk and business impact.

Responsibilities

• Manage onboarding of merchants, business and crypto clients including KYC/KYB procedures.
• Prepare, review and coordinate onboarding agreements and documentation.
• Be the main point of contact for clients through the onboarding lifecycle.
• Understand clients' business models and apply product/technical knowledge.
• Build and maintain long-term client relationships for a great experience.
• Oversee end-to-end merchant/account registration with internal teams and external contractors.
• Coordinate with Risk and AML to meet regulatory and internal standards; provide first-line approvals.

Skills

Interpersonal communication

Cross-team collaboration

Organizational skills

Time management

Analytical thinking

Attention to detail

English proficiency

Crypto knowledge

Regulatory awareness

Ability to operate in fast-paced env

Education

University degree in Economics/Business/Finance or related field

Job description

• Managing the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures
• Preparing, reviewing, and coordinating agreements and onboarding documentation
• Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress
• Gaining a deep understanding of clients’ business models, including crypto-related use cases, and applying strong product and technical knowledge
• Building and maintaining professional, long‑term relationships to ensure an excellent client experience
• Managing the end‑to‑end merchant and account registration process with internal teams and external contractors
• Working closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standardsProviding first‑line approvals as part of the company’s first line of defense
• Conducting due diligence (DD) checks and assessing business, operational, and compliance risksSupporting or performing technical setup, including terminal and account configuration where applicableIdentifying onboarding inefficiencies and proactively suggesting process improvements

Benefits

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• Full‑time: 5/2 (Saturday and Sunday days off)
• A team of top international professionals to learn from
• Modern workplace with all necessary equipment based in Cyprus (Limassol)
• Multicultural working environment

Strong interpersonal and communication skills, with the ability to collaborate across teams and management levelsAbility to work independently with excellent organizational and time-management skillsHigh attention to detail and strong analytical thinkingKnowledge of crypto, blockchain-based products, or virtual asset services is a strong plusEnglish proficiency at B2 level or higher is requiredUniversity degree or equivalent in Economics, Business Administration, Finance, or a related fieldAt least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto‑related industriesFlexible and adaptable mindset in a fast‑paced, evolving environmentTechnical knowledge or experience is considered an advantageAbility to understand complex structures and see the broader business and risk picture