On Retail - Associate Store Leader (Fixed term - 6 months), Paris Champs-Elysées

On; Paris; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A leading global sports brand in Paris is seeking an Associate Store Leader to manage day-to-day operations. This role involves team management, overseeing product flow, and driving operational excellence during a crucial period. The ideal candidate has 3-5 years of retail operations experience, strong leadership skills, and is fluent in both French and English.

Prestations

Team-oriented atmosphere

Personal self-care access

Growth and progress opportunities

Qualifications

• 3-5 years of experience in retail operations or customer-focused environment.
• 2+ years experience in leading teams or managing projects.
• Ability to work weekends, evenings, and holidays.

Responsabilités

• Oversee daily store operations including opening and closing routines.
• Ensure smooth product flow and manage new product releases.
• Lead workforce planning and scheduling for team.

Connaissances

Retail operations experience

Team leadership

Customer service skills

Fluency in French

Fluency in English

Project management

Description du poste

Job Details

We are looking for an Associate Store Leader to join our flagship Champs-Élysées store on a fixed term contract (6 months). In this role, you will support the Store Leader in managing day-to-day operations, developing the team, and ensuring an outstanding customer experience. From leading team scheduling to managing product launches and handling customer service escalations, you will play a central role in driving operational excellence and team engagement during this key period.

Desired starting date: 1st of October.

Your Mission

• Oversee daily store operations, including opening and closing routines, weekly team manager meetings, and reporting.
• Ensure smooth product flow in store: manage new product releases, returns, and align with Back of House and Visual Merchandising teams for implementation.
• Monitor product performance and provide weekly insights to drive sell-through and stock optimization.
• Lead workforce planning and scheduling for Front of House and Back of House, ensuring accurate timecard validation and absence tracking in Workday and supporting systems.
• Manage HR-related processes including new contract submissions, holiday and sick leave requests, and coordination with HR partners.
• Support the Store Leader with team development by implementing onboarding, monitoring performance, and supporting training delivery.
• Act as a point of contact for escalated customer service matters, including exchanges, reimbursements, and disputes, ensuring smooth processes across POS, D365, and Adyen.
• Liaise with central functions including Retail Ops, IT, and Helpdesk to ensure timely communication and issue resolution.

Embrace Company Values

• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your Story

• 3-5 years of experience in retail operations or a customer-focused environment.
• 2+ years of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• You have a proven ability to lead and develop high-performing teams.
• You have strong experience in project management, coordinating cross-functional teams from start to finish.
• Ability to work weekends, evenings and holidays as needed
• You are fluent in French and English.

Meet The Team

You will work closely with the Store Leader and Associate Store Leaders, and collaborate with Retail Operations, Retail Tech, Retail Training, and our global DTC Retail team. In-store, you’ll partner with Front of House (FOH) and Back of House (BOH) leads to align on priorities, manage workflows, and ensure seamless operations.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.