Omnicommerce Strategic Planner - H/F

ADEO Services; Ronchin; On-site; EUR 40,000 - 80,000; Full time

Benefits offered by this job

Politique de travail flexible

Primes trimestrielles

Plan de partage de l'entreprise

Bureaux flexibles

Plans de formation solides

Perspectives de mobilité interne

Job summary

Une entreprise innovante recherche un Responsable des Opérations Omnicommerce pour optimiser et évaluer les performances des programmes. Ce rôle clé implique la gestion de processus, le suivi des KPI et la coordination des projets pour garantir des résultats optimaux. Vous travaillerez dans un environnement dynamique où la collaboration et l'analyse des données sont essentielles. Rejoignez une équipe passionnée qui s'engage à transformer l'expérience client et à conduire la croissance. Si vous êtes prêt à relever ce défi dans un cadre flexible et stimulant, cette opportunité est faite pour vous.

Qualifications

• Expérience en opérations marketing de plus de 5 ans.
• Capacité à gérer plusieurs projets dans un environnement dynamique.

Responsibilities

• Identifier et documenter des processus évolutifs pour l'équipe omnicommerce.
• Créer des rapports et co-construire des business cases pour démontrer l'efficacité.

Skills

Compétences analytiques

Gestion de projets transversaux

Gestion des opérations marketing

Communication

Gestion des performances

Education

Licence

Job description

(english version below)

ADEO, WHO ARE WE?

ADEO is an international community of companies (Leroy Merlin, Weldom, Bricoman, etc.) of 110,000 leaders with a common ambition: to be useful to the world’s inhabitants.

At the group headquarters, our mission is to support our brands around the world. In a retail sector undergoing transformation, our ambition is to reinvent our usefulness to inhabitants and to take up the challenge of building the global housing platform.

The Omnicommerce Experience Challenge is a major contributor to achieving the ADEO project. We put the customer at the heart of everything we do. Thanks to data, we know each customer, so we can provide them with a 5-star Experience by defining the rig standards and the right brand strategy. An organisation that begins with the customer and Omnicommerce.

The Omnicommerce challenge ensures the overall consistency of the customer experience across all channels. It builds the right value proposition (the right product, at the right price, on the right channel). It plays the role of orchestra conductor, guiding the choices and standards of the other challenges in terms of the offering (1P/3P), market decisions, the delivery promise, pricing and the customer journey.

THE CONTEXT

We are seeking an Omnicommerce Operations Manager to help us build, measure, optimise and scale our omnicommerce programs to drive growth. In this role, you’ll be responsible for measuring and evaluating omnicommerce program performance.

Acting as both a facilitator and coordinator, the Omnicommerce operations manager (acting as a senior PMO) ensures that all project phases align for optimal outcomes and efficient transformation. They also oversee objective metrics such as planning, budgeting, and deliverable quality.

You will report to the Omnicommerce Strategic Planner who is in charge to bring consistency to the strategy and transform it into a delivery plan.

YOUR MISSION

• Process Management: Identify, design, and document scalable processes that enable the omnicommerce team to be more effective in their daily work and drive alignment within the department. (Program management)

• Program Management: Build, monitor and maintain each program processes, KPI follow up, planning advancement, and spending (Go To Market Plan).

• Team Rituals Management: Manage the agenda of Teams key rituals: minutes, invitee, agenda.

• Budget Monitoring: In collaboration with each team and the finance team, monitor the spending of the organization.

• Reporting and Business Cases: Create reporting and co-build business cases to demonstrate efficiency and effectiveness.

• Performance Monitoring: Build and consolidate the performance monitoring in link with the performance team: analytics, data management, KPI efficiency and targets progress.

YOUR PROFILE

• Bachelor’s Degree.

• Marketing Operations experience (5 years +++).

• Strong analytical skills, able to draw insights and intelligence from marketing data, ability to structure, organize and build reporting.

• Strong ability to manage cross-functional projects.

• Demonstrated experience owning and running the omnicommerce operations of a large marketing/omnicommerce team.

• Ability to manage multiple projects at the same time in a fast-paced environment.

• Technically capable, excellent communicator, and a desire to improve processes.

WHAT WE OFFER

• A flexible remote work policy.

• Trimestrial bonuses and company sharing plan.

• Individual bonuses if you refer someone who is recruited.

• Flex offices in a start-up mood.

• Solid training plans to continue to learn every day.

• Internal mobility perspectives.

• And many more!

ADEO is committed to diversity and inclusion, with a dedicated policy and support for employees with disabilities. We assist our future collaborators in adapting their workplace.

You recognize yourself in this description? Then, apply and start the Adeo adventure!