Omnichannel Coordinator (F / M) - 4-5 months maternity leave replacement from July 2025

Dior; France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise de luxe recherche un(e) Omnichannel Coordinator pour optimiser la performance omnicanale. Vous collaborerez avec diverses équipes pour analyser les tendances du marché et identifierez des opportunités d'amélioration. Le candidat idéal aura un Master en Business et au moins 2 ans d'expérience dans l'industrie du Retail ou du Luxe.

Qualifications

• Master’s degree in Business, Digital, Marketing, or related field.
• At least 2 years of experience in Retail or Luxury industry.
• Strong analytical and problem-solving skills.

Responsabilités

• Monitor KPIs to identify optimization areas with key stakeholders.
• Support preparation of Omnichannel performance reviews.
• Analyze market trends and support creation of improvement plans.

Connaissances

Analyse et résolution de problèmes

Compétences en communication

Organisation et motivation personnelle

Connaissance de Microsoft Excel et PowerPoint

Passion pour l'expérience client

Formation

Master en Business, Digital, Marketing

Description du poste

Poste

Within the Digital & Omnichannel department, you will assist the Omnichannel team in implementing new projects as part of the omnichannel transformation and in optimizing the performance and business impacts of existing omnichannel services. You will collaborate with Digital, Retail, CRM, and IT teams across HQ and regional levels. Additionally, you will identify and analyze emerging trends and opportunities to improve omnichannel performance and customer engagement.

Missions

The main activities of the Omnichannel Coordinator will include:

REPORTING & PERFORMANCE MONITORING

• Monitoring key performance indicators (KPIs) across regions and product categories to identify areas for optimization in collaboration with key stakeholders at central and local levels (mainly Digital & Omnichannel, Retail performance, and CRM teams).
• Supporting the preparation of monthly and quarterly Omnichannel performance reviews with regional teams.
• Leveraging dashboards and analytical tools to report on Omnichannel services performance, ensuring data accuracy. Developing and maintaining reports for new Omnichannel services.
• Analyzing key market trends and supporting local stakeholders in creating actionable improvement plans.
• Tracking and analyzing Net Promoter Scores (NPS) and client feedback to identify risks and opportunities to enhance the DIOR Omnichannel customer experience.

SERVICES OPTIMIZATION & BENCHMARKS

• Conducting ad-hoc studies and benchmarks, partnering with the Data team, to provide insights and support regional teams on specific challenges.
• Analyzing existing services to identify and propose concrete optimization strategies.
• Assisting with the implementation of service updates and tool configurations.

Profil

• Master’s degree in Business, Digital, Marketing, or related field.
• At least 2 years of experience, preferably within the Retail or Luxury industry.
• Strong analytical and problem-solving skills with a results-oriented approach.
• Excellent communication and interpersonal skills with fluency in English, enabling effective collaboration within an international team.
• Highly organized and self-motivated with a proactive mindset.
• Proficient in Microsoft Excel and PowerPoint, including data analysis and reporting.
• Passionate about customer experience and digital innovation.