Offshore customer support engineer - Europe - F / M

Exail; Saint-Germain-en-Laye; Hybride; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un ingénieur de support offshore passionné pour rejoindre une équipe dynamique. Ce rôle unique implique de travailler directement avec les clients pour assurer l'intégration et le fonctionnement des solutions de produits offshore. Vous serez responsable de fournir un support technique sur site et à distance, tout en collaborant étroitement avec les équipes de vente pour comprendre les besoins des clients. Avec une culture axée sur la satisfaction client et un environnement de travail flexible, cette opportunité vous permettra de développer vos compétences techniques tout en voyageant à l'international. Si vous êtes motivé et désireux de relever des défis dans un cadre multiculturel, ce poste est fait pour vous.

Qualifications

• 5+ ans d'expérience dans un rôle technique dans l'industrie offshore.
• Baccalauréat en ingénierie/sciences avec expérience pertinente.

Responsabilités

• Support sur site et à distance pour les opérations de positionnement.
• Interagir avec toutes les équipes Exail pour faire avancer les cas de support.

Connaissances

Analyse et résolution de problèmes

Compétences en communication en anglais

Connaissance de l'environnement offshore

Capacité à travailler sous pression

Sens du service client

Formation

Baccalauréat en ingénierie/sciences

Expérience dans l'industrie offshore

Outils

MS Office

Description du poste

Join Our Crew

Mission

Sitting at the core of the company groups, team up with 30+ support engineers across the globe from a variety of technical backgrounds and expertise. By working side by side with customers both on-site and remotely, the Support team ensures smooth integration and operation of Exail products. This unique role ensures hands-on experience primarily with Exail's range of offshore product solutions, but may also include maritime navigation solutions, motion simulation tables, and USV operation among others.

Proudly providing 24/7 support to our customers by assisting them to meet their day-to-day objectives, the Exail support team is critical to our success. Responsible for the offshore market, the offshore support engineer is Europe-based but supports offshore customers and operations globally. This requires on-site travel to customer sites and offshore vessels globally. Additionally, the offshore support engineer is seen as a technical expert on the offshore product range and will work closely with the sales team to ensure the customer need is understood and the proper solutions are identified.

Duties and Responsibilities:

• Represent Exail to customers both internally and externally.
• On-vessel/site support to customer:
• Perform or support customers performing positioning operations on vessels, likely 4 weeks at a time.
• Pre-survey, installation, commissioning, training, demo, technical assistance.
• Prepare, execute, feedback, debrief, report, and follow up.
• Worldwide movement.
• Remote support to customer:
• Support remote operations in real time potentially across time zones if required.
• Document, analyze, report and record customer claims on the database.
• Internal support:
• Interact with all Exail teams to move forward your support cases.
• Assist sales team and project teams on pre-sale and after-sales activities.
• Meet with product managers in France for updates on product development.
• Team:
• Go through continuous internal as well as self-directed training on all related products.
• Own and continuously improve back-office support procedures and tools.
• As part of an offshore sub-team within the global support team, share and develop knowledge and new skills with the team.

Location: Europe, hybrid offshore/office/remote (home office) work once trained. Located within easy travel of our Aberdeen, Haarlem, Brest, La Ciotat, or Saint-Germain offices is advantageous.

Travel: Expected 40% of the time, up to days/year.

Travel Regions: Right to work in relevant local office, EU citizen or able to work in EU for at least 90 days.

Profile:

• 5+ years experience in the offshore industry in a technical role, ideally survey engineering or survey-related.
• Or Bachelor's degree in engineering/science (Electronic, robotics, mechanical or ocean engineering) with relevant experience and training, along with some relevant offshore experience.
• Or 5+ years experience working with high technology products or a military background with some relevant offshore experience.
• Understanding and experience of offshore environment and operations.
• Ability to work in close proximity for protracted periods.
• Strong analytical and problem-solving skills.
• Resourceful and able to work under pressure on your own or in a team.
• Flexible approach to changeable and non-standard working routines.
• Excellent English communication skills: verbal and written. Additional languages are a plus.
• Service-oriented attitude and results-oriented culture to provide customer satisfaction.
• Self-motivated, technically curious, able to think and work independently.
• Multi-cultural awareness and experience.
• Knowledge in inertial navigation, underwater acoustics, survey, or gyrocompasses is advantageous.
• Proficient in MS Office suite.

Physical Requirements:

• Comfortable working on boats at sea worldwide.
• Able to obtain and maintain an offshore medical and applicable offshore training.