Nordic Speaking Customer Support for Subscription-Based Services Department

Patrique Mercier Recruitment TR; Paris; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

A leading recruitment firm is seeking a Nordic Speaking Customer Support Representative to provide top-notch assistance to clients in their native languages. This role involves managing subscriptions, addressing billing inquiries, and ensuring exceptional service delivery. Candidates should possess fluency in Nordic languages and strong customer support experience. Join a dynamic team and enjoy perks like private health insurance, bonuses, and comprehensive training.

Prestations

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package

Qualifications

• Fluent in Nordic languages (Swedish, Danish, Norwegian, Finnish) and English.
• Experience in customer support, especially in subscription services.
• Proactive team player with strong problem-solving skills.

Responsabilités

• Provide excellent support to Nordic-speaking clients via phone, email, and chat.
• Manage subscriptions and resolve customer issues effectively.
• Collaborate with teams to enhance service delivery.

Connaissances

Fluency in Nordic languages

Customer support

Problem-solving

Communication

Interpersonal skills

Outils

CRM systems

Office software

Description du poste

Patrique Mercier Recruitment is excited to offer an opportunity for a Nordic Speaking Customer Support Representative within our Subscription-Based Services Department. In this role, you will be the backbone of customer support for Nordic-speaking clients, assisting them with inquiries related to their subscriptions and ensuring high-quality service delivery. If you thrive in a fast-paced environment and have a passion for customer care, we encourage you to apply!

Responsibilities

• Provide outstanding customer support to Nordic-speaking clients through phone, email, and live chat.
• Assist customers with subscription management, billing inquiries, and service-related questions.
• Efficiently resolve customer issues and escalate when necessary to ensure timely resolutions.
• Maintain accurate records of customer interactions in the CRM system.
• Work collaboratively with internal teams to improve service delivery and customer satisfaction.
• Stay abreast of product updates and industry trends to offer informed assistance.

• Fluency in Nordic languages (e.g., Swedish, Danish, Norwegian, Finnish) and English; proficiency in additional languages is a plus.
• Experience in customer support, particularly in subscription-based or related services.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a focus on customer satisfaction.
• Familiarity with CRM systems and standard office software.
• A proactive attitude and the ability to work effectively in a team-oriented environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• And more....