Nordic Speaking Customer Service for Hotel Reservations & Hospitality Department

Patrique Mercier Recruitment TR; Paris; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

Patrique Mercier Recruitment is seeking a Nordic Speaking Customer Service Representative for their Hotel Reservations & Hospitality Department in Paris. Ideal candidates will be fluent in Nordic languages and experienced in customer service, providing support to international guests. This role offers private health insurance, performance bonuses, and a fully paid relocation package.

Prestations

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package

Qualifications

• Fluency in a Nordic language (Swedish, Danish, Norwegian, Finnish) and English.
• Customer service experience in hospitality or tourism.
• Detail-oriented with organizational abilities.

Responsabilités

• Deliver high-quality customer service to Nordic-speaking guests.
• Assist with booking modifications and hospitality inquiries.
• Document customer interactions accurately in CRM.

Connaissances

Communication

Interpersonal Skills

Customer Service

Attention to Detail

Organizational Skills

Formation

Experience in Customer Service

Outils

CRM Systems

Basic Computer Applications

Description du poste

Patrique Mercier Recruitment is excited to offer an excellent opportunity for a Nordic Speaking Customer Service Representative for our Hotel Reservations & Hospitality Department. In this vital role, you will provide outstanding support to Nordic-speaking customers, assisting them with inquiries related to hotel reservations, availability, and hospitality services. Your passion for customer service and the hospitality industry will be instrumental in ensuring an exceptional experience for our clients. If you are fluent in a Nordic language and have a strong commitment to customer satisfaction, we want to hear from you!

Responsibilities

• Deliver high-quality customer service to Nordic-speaking guests via phone, email, and chat regarding hotel reservations and inquiries.
• Assist customers with booking modifications, cancellations, and any hospitality-related questions.
• Provide detailed information about hotel amenities, services, and local attractions to enhance the customer experience.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with hotel staff and other departments to ensure smooth communication and satisfaction of guest needs.
• Stay informed about industry trends and company offerings to provide knowledgeable assistance.

• Fluency in a Nordic language (Swedish, Danish, Norwegian, Finnish) and English; additional languages are a plus.
• Experience in customer service, preferably in the hospitality or tourism industry.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Familiarity with CRM systems and proficiency in basic computer applications.
• Able to work independently as well as collaboratively within a team environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• And more....