Nordic Speaker Client Advisor @ClientService

Caverion Industria Oy; France; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading luxury brand seeks a Client Advisor to provide exceptional service in its Client Services Centre. The ideal candidate excels in communication, possesses strong sales skills, and demonstrates a commitment to customer satisfaction. With a focus on building relationships and meeting performance targets, this role offers an engaging opportunity in a dynamic work environment.

Qualifications

• Fluent in English and a Nordic language (Danish, Finnish, Norwegian, Swedish).
• Ability to work on multiple tasks and meet deadlines.
• Experience in luxury retail is a plus.

Responsabilités

• Deliver exceptional customer service via phone, email, and digital channels.
• Meet and exceed performance targets and KPIs.
• Handle complaints professionally and ensure resolution.

Connaissances

Communication Skills

Sales Skills

Customer Orientation

Interpersonal Skills

Detail-oriented Mindset

Flexibility

Formation

Background in Luxury Retail

Outils

Microsoft Office Suite

CRM Software

Description du poste

About Us:Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets.

Objectives:

• Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients' retention with a sales-driven mindset.
• Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the UK and Nordics markets.
• Build and maintain strong relationships with clientsby understanding their preferences, anticipating their needs, and offering personalized recommendations.
• Takeownershipof customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.

• Responsible forensuring accurate information and follow-upare input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.

• Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
• Be an ambassadorof the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

Profile

• Excellent communication skills both verbal and writing in English and a Nordic language such as : Danish, Finnish, Norwegian and/or Swedish
• Strong sales and storytelling skills
• Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients.
• A highly motivated, energetic, and inspirational team player
• Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
• Able to work on multiple tasks and deliver results to agreed schedules.
• Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency.
• Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different markets.
• Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
• Background in luxury retail is a plus.
• A keen interest in luxury fashion and awareness of current trends is a plus.
• Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

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Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.