Night Host

Locke Hotels; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen Night House Host, der eine einladende Atmosphäre für Gäste schafft. In dieser Rolle sind Sie das freundliche Gesicht des Unternehmens und verantwortlich für die Gästeerfahrung, vom Check-in bis zum Check-out. Sie werden eng mit dem Team zusammenarbeiten, um sicherzustellen, dass alle Gäste einen unvergesslichen Aufenthalt haben. Wenn Sie eine Leidenschaft für Kundenservice und Organisation haben, ist dies die perfekte Gelegenheit für Sie, Teil eines dynamischen Teams zu werden und einen echten Unterschied zu machen.

Qualifications

• Erfahrung in einer kundenorientierten Rolle ist erforderlich.
• Starke Kommunikationsfähigkeiten in Englisch sind notwendig.

Responsabilités

• Begrüßung und Unterstützung von Gästen während ihres Aufenthalts.
• Verwaltung von Reservierungen und Bearbeitung von Anfragen.

Connaissances

Kundenservice

Organisationsfähigkeiten

Entscheidungsfindung

IT-Systeme und Software

Aufmerksamkeit für Details

Outils

Microsoft Office

Description du poste

Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.

Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.

Night House Host

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?

Reporting to the Assistant General Manager/Night Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

What It Looks Like

• Creating tell-your-mates experiences for guests
• Being a friendly face and go-to person for guests, contractors and visitors
• Inspiring and informing guests on local attractions and goings-on
• Welcoming guests when you check them in and leaving a great impression when you check them out
• Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
• Handling out-of-hours guest queries for other edyn properties
• Building relationships with guests that make them want to come back
• Being an active member of the team in meetings and development sessions
• Patrolling the property to make sure it’s safe and secure, and dealing with any issues
• Being accountable for health and safety at your property overnight
• Preparing and reviewing reports in preparation for the day ahead
• Cleaning areas of the property and carrying out ad hoc tasks where needed, such as moving linen
• Being happy working both on your own and as part of a team
• Taking payments, handling cash and reconciling the books at the end of the day
• Actively looking for opportunities to grow revenue and occupancy
• Identifying upselling opportunities

What You Will Need

• Experience in a customer-facing role
• Intuitive customer service skills
• Natural influencing skills with a knack for managing expectations
• Reliable decision-making
• Confidence to act quickly and take smart risks based on insight
• Strong grasp of spoken and written English
• Impeccable attention to detail
• Confidence using IT systems and software (including Microsoft Office)

Values you share

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play
• Acceptance that perfection doesn’t exist and no-one has a monopoly on good ideas
• Recognition of humanity in yourself and others to learn fast, evolve and grow