Night Guest Service Manager

Eclipse Hotels Group; Ribérac; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A hotel group in Ribérac is seeking an experienced Night Guest Service Manager. You will manage night operations to ensure guest satisfaction, provide outstanding customer service, and supervise a team. Ideal candidates have a background in hotel management, excellent communication skills, and a proactive demeanor. Competitive benefits and discounts available.

Prestations

Discounted hotel rooms

Employee Assistance Program

Health Plan

Life Insurance

Training opportunities

Qualifications

• Previous hotel experience as a Night Manager, Night Receptionist, or similar role.
• Basic food safety understanding.
• Ability to supervise a team daily.

Responsabilités

• Provide a warm welcome and set the tone for guest experiences.
• Ensure smooth check-in and check-out processes.
• Mentor and support Night Guest Experience Agents.

Connaissances

Exceptional customer service skills

Proficient in Microsoft Word, Excel, PowerPoint

Strong rapport-building skills

Description du poste

Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and CiTi Hotels across the UK, Europe, and the Caribbean.

We are offering an excellent opportunity for an experienced Night Guest Service Manager at our Holiday Inn Express in Poole. Join a developing employer committed to delivering first-class service and a positive employee experience.

As our Night Guest Services Manager, you will ensure guests have a memorable experience by managing all aspects of the hotel's night operations. You will create a warm, welcoming atmosphere and demonstrate excellent attention to detail and customer service skills.

Benefits include:

• Discounted hotel rooms at 5000+ IHG Hotels worldwide, with 50% off food and beverage services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Discounts with leading high street retailers
• Complimentary meals on duty
• Employee recognition programs
• Recommend a friend scheme
• Training and development opportunities

Key responsibilities:

• Provide a warm welcome and set the tone for guest experiences
• Ensure smooth check-in and check-out processes, including group arrivals
• Cover reception, kitchen, bar, and restaurant duties as needed
• Answer hotel calls professionally and warmly
• Supervise the Night Audit process
• Maintain cleanliness and tidiness of the front office and lobby areas
• Support food and beverage outlets, including conferences and events
• Conduct regular security walks around the hotel
• Mentor and support Night Guest Experience Agents

How to achieve this:

We care about people and demonstrate this through our commitment to True Hospitality, which each team member embodies. Our core service skills include:

• True Attitude: Caring, making a positive difference, building genuine connections
• True Confidence: Knowledge and skills to perform your role and support guests confidently
• True Listening: Paying attention to guest needs and body language
• True Responsiveness: Providing timely, caring support to guests

What we are looking for:

• Previous hotel experience as a Night Manager, Night Receptionist, or similar role, preferably with branded hotels and knowledge of Front Office systems
• Exceptional customer service skills
• Basic food safety understanding
• Ability to supervise a team daily
• Proactive, composed, enthusiastic, approachable, with strong rapport-building skills
• Understanding of night shift requirements
• Excellent communication, organizational, and administrative skills; proficient in Microsoft Word, Excel, PowerPoint
• A clean driving license for guest chauffeur duties (hotel location dependent)

We are an equal opportunity employer and value diversity in our workforce.