Night Concierge

HSH Group / The Peninsula Hong Kong; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel in Paris seeks a Night Concierge to deliver exceptional customer service, address guest needs, and provide information about local attractions. Candidates must be fluent in French and English, possess a strong sense of confidentiality, and be adept with various IT tools. This is an exciting opportunity to work within a prestigious hotel environment.

Qualifications

• Empathy and ability to understand customer needs.
• Strong sense of confidentiality is essential.
• Must speak fluent French and English; a third language is a plus.

Responsabilités

• Meet customer expectations and needs.
• Provide information on attractions and hotel services.
• Memorize customer names and preferences.
• Promote hotel services during customer contact.
• Stay informed about events inside and outside the hotel.
• Resolve issues efficiently and discreetly.

Connaissances

Empathy

Strong sense of confidentiality

Fluent in French

Fluent in English

Knowledge of IT tools

Outils

Opera

Hotsos

Go Concierge

Microphones

Description du poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Night Concierge.

• Work for a luxury Five Star hotel on the historic Bund in Paris
• Share our core values: excellence and generosity
• Grow within a diverse, prestigious and international property.

Key Accountabilities

• Meet customer expectations and needs.
• Responsible for providing information regarding both City and Peninsula Hotel attractions and points of interest.
• Memorize customer names and habits whenever possible
• Promote, during its contacts with the customer, the services offered by the Hotel,
• Keep informed of all events taking place inside and outside the hotel (fairs, congresses, meetings, shows, etc.),
• Ability to resolve issues with efficiency and discretion

General Requirements

• Empathy
• Strong sense of confidentiality
• Fluent both in French and English – third language appreciated
• Knowledge of IT tools (Opera, Hotsos, Go Concierge, Microphones, etc.)
• Able to communicate effectively with all levels of staff.

CONTACT US

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