Night Auditor - Part-Time

Company Description

At Accor, we believe there is a place for everyone in the same way our brands cater to all our guests. That’s why we offer the greatest career opportunities, customer service skill training, and the chance to work in the most diverse locations in the hotel, resort, and hospitality industry.

At Mövenpick Hotels Melbourne, we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heart-warming moments and are looking for a part-time Night Auditor who wants more than just a job. Come, share your passion, and start your journey with us!

As a Night Auditor, you will be a critical part of the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. In the absence of management, you will also ensure that the general safety and security of guests, staff, and the property is maintained at all times.

Job Responsibilities

1. Welcoming our late arrival guests and farewelling our early departures.
2. Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
3. Taking initiative to ensure positive and productive interactions with our customers.
4. Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
5. Preparing and distributing relevant reports to relevant departments.
6. Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
7. Providing efficient service for guest registration and departure by checking in and out guests as required.
8. Maximising guest satisfaction as well as the safety and security of the property.
9. Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.

Qualifications

The must-haves:

1. Be a night owl who enjoys working with a team
2. Exceptional customer service & communication skills
3. Excellent time management skills and the ability to work autonomously
4. A hands-on team player with a can-do attitude
5. Initiates contact and establishes rapport easily
6. Willingness to take ownership and have the initiative to carry out different tasks as required
7. A good understanding of finance and accounting practices
8. The ability to coordinate multiple tasks whilst maintaining attention to detail
9. Your Responsible Service of Alcohol (RSA) Certificate.
10. Knowledge of Opera Cloud is a bonus
11. An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends, and public holidays

Additional Information

In return, we will offer you:

1. A fun work environment where your job is simply to make people happy!
2. A genuine sense of community… our team is one big family
3. Develop invaluable skills you can use in all walks of life – customer service, communication, time management, problem solving, and resilience!
4. If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
5. Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Do you want to apply?

We are eager to fill this role – so if this sounds like the right fit for you, don’t delay. We want to hear from you today!!

Please send us your resume with a brief cover letter letting us know why you are the best person for the role and what guest experience means to you.

Please note, that you will require full working rights in Australia to be eligible for this position.